Collections Analyst (Temporary) USA - Portland, OR

Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, fostering relationships with strategic accounts and internal cross‑functional partners. The role focuses on maximizing revenue and cash flow while minimizing bad debt exposure and maintaining a positive customer experience. Responsibilities Monitor customer aging, identify overdue accounts, and enforce collection policy. Influence and hold customers accountable to payment terms, driving positive key performance indicators such as aging, days to pay and DSO. Manage a project to collect customer Accounts Payable contact information and sales tax exemption certificates, inputting data into supporting software. Facilitate meetings and checkpoints to troubleshoot and resolve discrepancies between Twist and the account. Apply critical thinking to data, determining next actions and recommending account strategies. Communicate risks and key account information to leadership and cross‑functional teams. Recommend and prepare bad debt write‑offs with required supporting documents for approval. Prepare weekly 60+ day past‑due report commentary for leadership visibility. Participate in projects that improve collection results, DSO and delinquency. Collaborate with business partners, peers, managers and customers to deliver best‑in‑class practices. Identify process improvement needs and gaps to prioritize past‑due receivables management. Stay informed on industry trends and financial performance to elevate account analysis and address concerns. Contribute to teamwork built on mutual accountability and respect. Qualifications Bachelor’s or Associate’s degree in a relevant field, or 2–3 years of proven experience in commercial collections. Experience with SAP preferred. Strong problem‑analysis and solution‑oriented skills. Excellent verbal and written communication, with the ability to present to all audiences and influence stakeholders. Demonstrated process improvement and innovative thinking. Professional management of difficult customer communications. Advanced Excel skills (formulas, graphs, pivot tables, linked spreadsheets). Strong work ethic, integrity and extreme attention to detail. Ability to work three days a week onsite at our Wilsonville, OR office. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law. #J-18808-Ljbffr Twist Bioscience