Front Desk Agent

Job Description Job Description Reception Agent
Join the team thats redefining hospitality. Kompose Hotel blends modern design, smart technology, and personalized service to create a guest experience thats anything but ordinary. Were seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.
What Youll Do
As a Front Desk Agent, youll be the face of Kompose—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:
Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
Managing reservations, room assignments, and guest inquiries via phone, email, and in person
Handling payments, verifying IDs, and maintaining accurate records in our property management system
Resolving guest concerns with empathy and efficiency, escalating issues when needed
Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
Promoting hotel amenities, local attractions, and upselling services when appropriate
Maintaining a clean, organized, and secure front desk environment
What You Bring
Were looking for someone whos sharp, personable, and ready to grow. Ideal candidates will have:
Previous front desk or customer service experience (hospitality preferred)
Strong communication skills and a calm, solution-oriented approach
Familiarity with hotel systems (StayNTouch is a bonus) is a plus
Ability to multitask and stay composed in a fast-paced environment
Flexibility to work mornings, evenings, weekends, and holidays as needed
A team-first attitude and a genuine desire to make guests feel welcome
What We Offer
Competitive hourly pay
Paid time off and holiday pay
Health benefits including fully company paid medical, dental and vision
Employee discounts on hotel stays and amenities
Opportunities for advancement and cross-training
A stylish, supportive work environment where your ideas matter