IT Help Desk Technician

IT Helpdesk Technician Job – Rochester, MN We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics. Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops. Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic. Location: Rochester, MN Position Type: Full-Time, in person Compensation: $20.00 - $28.00 per hour with mileage reimbursement Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato) Benefits Package Including Health, Dental, and Vision Insurance FSA or HSA plan options STD & LTD Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance Parental Leave Program Profit Share Program 401(k) PTO & Holiday Pay Key Responsibilities Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field. Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters. Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently elevate issues to the IT Manager. Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed. Required Qualifications Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff. Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus. Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly. Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions. Travel & Vehicle Requirements: Must own a reliable personal vehicle for travel between clinic sites. Must possess and maintain a valid driver’s license and valid automotive insurance. Physical Requirements: Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices). Preferred Qualifications Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus. Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset. At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer. About Us Evidence-based, compassionate ABA therapy. We support individuals and families in making meaningful progress every day. Email: View email address on click.appcast.io Locations 124 Elton Hills Ln NW, Rochester, MN 55901 1301 Redwood Way, Suite 210 Petaluma, CA 94954 1600 1st Avenue NE, Austin, MN 1720 Bassett Dr. Mankato, MN. 56001 201 South Lyndale Avenue, Suite K, Faribault MN 55021 221 2nd Ave SW, Byron, MN 3101 Superior Dr NW, Rochester, MN 982 Artesia Blvd, Hermosa Beach, CA 90254 Contact Call Us View phone number on click.appcast.io #J-18808-Ljbffr