Surgery Scheduler - Ortho & Sports Medicine Clinic - FT - Day

Position Status:

Full time

Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week:

40

Job Information

Exemption Status: Non-Exempt

A Brief Overview

Provides administrative support by scheduling physician surgeries. Effectively coordinates the requirements and preferences of physicians, and other internal/external customers for inpatient or outpatient surgery scheduling. Also responsible for coordinating scheduling of patient testing, follow up procedures, and assisting with phone triage. May also assist as necessary with Patient Care Technician duties in assisting physicians with patients. Services are provided to outpatients in a clinic setting.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Healthcare experience. Required
• Experience in a clinical service environment/physician office. Preferred

Skills and Abilities

• Strong interpersonal and communication skills. (Required proficiency)
• Ability to teach others, exhibit patience, and work well with others. (Required proficiency)
• Knowledge of computers and MS Windows applications. (Required proficiency)

What you will do

• Interacts and supports hospital staff to appropriately schedule patient procedures, communicates issues/problems with appropriate personnel for resolution.
• Coordinates scheduling process by coordinating with physician, patient, hospital surgery scheduling area, and pre-admission testing to aid ancillary departments in preparing for patient arrival. Communicates schedule issues to supervisor and negotiates scheduling changes with his/her assistance when necessary. Reschedules and cancels patient appointments as requested by the patient or physician offices.
• Interacts and provides information to the Pre-Access area regarding patient surgery and sends appropriate paperwork to pre-admission testing.
• After scheduling the clinic visit/procedure, confirms pertinent information with the patient regarding the appointment to include prep requirements: NPO for sedation per provider request and blood thinner discontinuation for required time prior to procedure.
• Receives calls, faxes, or computer-generated orders from physician offices to schedule patients for department services. Responsible for entering these referrals into Epic. Accurately schedules services based upon the physician order and needs of the patient.
• Assists with scheduling new patient consults and follow up appointments. Assists with phone triage when not scheduling surgeries.
• Work with third party payers, government entities, and workers compensation representatives to obtain prior authorizations or to submit appeals due to adverse decisions.
• Respond to nursing staff for scheduling and insurance issues and keeps office informed of any problems or delays with scheduling appointments or approval of Prior Authorization/Benefit Investigations.
• Instructs patients where and when to arrive, including directions on how to reach the facility from out of town and where to park.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Rarely less than 1 hour
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.