IT Professional II

Job Title
IT Professional II

Agency
Texas A&M University System Offices

Department
Famis Services

Proposed Minimum Salary
Commensurate

Job Location
College Station, Texas

Job Type
Staff

Job Description

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, nine state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.

Salary:

$3,542.62 - $5,305.37 per month commensurate with experience.

The workday is 8:30am - 5:30pm, assigned hours vary according to the monthly work cycle.

The position is in-person in College Station and not eligible for remote work.

Job Description Summary:

This position serves as an initial contact for the Financial Accounting Management Information System (FAMIS) customers regarding FAMIS Production requests and FAMIS, HRIS and Payroll report distribution issues. Responsibilities include creating and maintaining program job streams, scheduling and monitoring jobs, maintain report distribution software, and assisting FAMIS customers in its use. Flexibility in work hours is required to accommodate a varied production schedule.

Responsibilities:
- Serve as that initial contact for FAMIS customers and manage routine and complex production requests for routine and special requests, report distribution, and services, coordinating with HCM Services, 24 business offices, and 20 purchasing offices.

- Independently manage routine and complex production requests and coordinate communication of incidents from various sources and severity levels.

- Execute quality control of production output

- Provide expert support with the Laserfiche report distribution tool.

- Troubleshoot complex production issues and recommend solutions.

- Escalate and resolve complex production issues from across multiple offices as appropriate.

- Takes ownership, manage, and coordinates communication of incidents from various sources and levels of severity with efficiency to an acceptable resolution or escalation.

- Collaborate with FAMIS Help and Database Administrators to resolve end-user issues.

- Work with FAMIS programming staff to address production program issues.

- Create, maintain, and update tasks in PowerShell/Visual Studio Code/Azure DevOps, and Control-M for routine and special production requests.

- Submit special requests and monitor production processing to ensure accuracy and timeliness; prepare daily status communications.

- Monitor quality control of production output and maintain report distribution rules, including usage of PowerShell, Visual Studio Code, Azure DevOps, and Laserfiche.

- Mentor and guide IT Professional I staff.

- Provide backup support for FAMIS Production staff.

- Lead with the documentation of procedures and processes.

- Participate in training and professional development sessions.

- Perform other duties as assigned

Education and Experience:
- Bachelor's degree in information technology or business-related field or equivalent combination of education and experience.
- Three years of experience in information technology, data processing/business operations.

- Experience in SQL/T-SQL programming with modern relational databases.

- Experiencing developing and maintaining PowerShell scripts.

Knowledge, Skills and Abilities:
- Familiarity with BMC-Control-M, UC4/Automic, AppWorx, or similar job scheduling and automation tools, including job creation, promotion, failure resolution, and access control.

- Familiarity with Git/GitHub.

- Advanced problem-solving and decision-making skills.

- Strong organizational and decision-making skills with attention to detail.

- Ability to analyze and summarize financial information in a clear, concise manner.

- Excellent interpersonal, verbal, and written communication skills.

- Advanced skill in word processing, email, and related software.

- Ability to exercise discretion and independent judgment.

- Ability to multitask and work cooperatively with others.

- Strong verbal and written communication skills.

- Strong problem-solving abilities.

- Ability to multi-task and work cooperatively with others.

Other Requirements:

This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.

The individual in this position is required to handle Protected Health Information (PHI) as defined by HIPAA regulations. The individual is required to handle PHI in accordance with A&M System policy and is further required to complete HIPAA training as a condition of employment, with a reasonable timeframe after the individual's employment, and on an "as-needed" basis thereafter.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.