Remote - Client Operations Associate

About Us

We are a coordination-focused travel services organization supporting clients with reservations, travel planning, and service-related needs. We emphasize organization, clear communication, attention to detail, and a positive client experience throughout the planning process.

Position Overview

The Client Operations Associate assists clients with travel-related research, reservation coordination, booking requests, and ongoing communication. This opportunity is well-suited for individuals who are organized, detail-oriented, comfortable working independently, and interested in developing experience within the travel industry.

Training and ongoing guidance are provided to help individuals learn reservation processes, supplier systems, client communication, and travel-industry procedures.

Key Responsibilities

• Assist clients with travel research, reservation requests, and booking coordination
• Communicate with clients to confirm details, provide updates, and answer general questions
• Research accommodations, cruises, vacation packages, and other travel options based on client needs
• Maintain accurate client and reservation information
• Monitor booking details, confirmations, changes, and applicable deadlines
• Work with travel suppliers and reservation platforms
• Follow established booking procedures and supplier requirements
• Provide professional and responsive client support throughout the planning process
• Continue developing knowledge of destinations, suppliers, and travel products

Qualifications & Skills

• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks in a remote environment
• Basic computer skills and comfort learning new systems
• Reliable, professional, and self-motivated
• Willingness to complete training and continue developing industry knowledge
• Previous experience in travel, hospitality, reservations, customer service, or administrative support is helpful but not required

Work Environment & Schedule

• Fully remote
• Independent contractor opportunity
• Flexible scheduling
• Training and ongoing guidance provided
• Access to travel-industry booking resources and supplier platforms

Compensation

This is an independent contractor opportunity rather than a traditional hourly or salaried employee position. Compensation is commission-based and earned from eligible completed travel bookings. Earnings vary based on booking activity and individual performance.

Program requirements and applicable costs are reviewed with candidates before they make a decision to participate.

$45,000 - $65,000 a year