Front Desk Concierge (Part-Time / Weekend)

Job Description

Job Description

Front Desk Agent (Part-Time / Weekend)

Location: Miami, Florida

Employment Type: Part-Time

Availability Requirement: Weekends and Holidays Required

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are seeking a Part-Time Weekend Front Desk Agent to support high-end residential properties in the Miami area.

This position is ideal for a polished, service-driven professional who takes pride in creating a welcoming environment and delivering consistent, high-quality service to residents and guests. The Front Desk Agent plays a key role in first impressions, daily operations, and overall resident satisfaction.

• Weekend availability is required
  

• Holiday availability is required
  

• Greet residents, guests, and visitors in a professional and courteous manner
  

• Maintain front desk operations and ensure a polished lobby presence
  

• Deliver exceptional customer service and respond promptly to resident requests
  

• Answer phones, take accurate messages, and communicate effectively
  

• Log, track, and distribute resident packages accurately
  

• Monitor lobby activity and surveillance systems to support property safety
  

• Conduct routine property walks to ensure cleanliness and presentation standards
  

• Interact professionally with vendors, contractors, and delivery personnel
  

• Complete reports and perform other duties as assigned
  

• Minimum of two years of experience in hospitality, concierge, front desk, customer service, or luxury retail
  

• Strong verbal and written communication skills
  

• Excellent interpersonal and guest service abilities
  

• Ability to remain composed and make sound decisions in a fast-paced environment
  

• Organized, dependable, and detail-oriented
  

• Professional appearance and grooming standards required
  

• Ability to work independently while contributing to a team environment
  

• Experience in luxury residential, hotel, or high-end customer service environments
  

• Proven ability to deliver consistent, elevated service
  

• Work in luxury residential environments
  

• Consistent weekend scheduling
  

• Supportive management and hospitality-focused culture
  

• Opportunity for growth within a professional service organization
  

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-oriented workplace.