Service Advisor

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Competitive salary
• Dental insurance
• Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for a Service Advisor to work directly with Shop Manager assist in directing all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Shop Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive Service Advisor, you will assist in directing all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Assist Shop Manager in making sure all estimates are done using correct parts and labor codes
• Other duties as assigned

Qualifications

• A minimum of 1 year of customer service experience
• A minimum of 1 year of point-of-sale experience
• Some general automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Ability to work a flexible retail schedule including Saturdays
• Valid driver’s license