Field Engineer 3

JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***


*** Job Class: FE 3
*** Bill Rate: ***-***
Minimum Pay Rate:***- $-25.00


Rate Range Chart Based off experience
Open to recent grads at the lower BR


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End Client: AAE


Must Be a US Citizen!!!!
Work Address: Jacksonville, FL 32226 area ; exact location was not provided as this is a government site.
Is this contract to hire/possible extension? Temp to perm possible
Shift start time and end time? Mon - Fri, 8a to 5p


Driving or Non-Driving? Non-Driving but may have to drive between sites


Duration: 12 months - possible extension if needed


Targeted Start date: SAP


Prescreen Questions:
The first two are critical. If "No", we cannot hire that person. The others are non-critical, answering no would not disqualify an individual.
1.Are you a registered US Citizen?
2.Are you at least 18 years of age?
3.Have you ever worked for *** as an FTE or Contractor? If so, for who and when? Did you leave on good
terms?
4.Do you have any certifications that could be relevant to the position you are applying for? (A+, Security+, Apple, Dell, ect.)
5.Do you have any experience with ticket management platforms? If so, which ones? How many years?
6.Do you have any experience configuring or deploying IOS, Android, or other mobile devices?
7.Do you have any experience with Software deployment and / or troubleshooting? How many years?
8.Do you have any experience with Hardware deployment and / or troubleshooting? How many years?
9.Do you have any experience with Hardware repair? How many years?

Job Responsibilities:
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system


Job Description:
1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products