Client Integration Manager (CIM)

Job Description

Job Description

Salary: $65,000 - $85,000 Annual

Position Overview

The Client Integration Manager (CIM) at Eminent Technical Solutions (ETS) is a critical member of the operations team, responsible for leading client onboarding, integration, and transition processes to ensure a seamless experience frominitialengagement through long-term partnership. This role serves as the bridge between sales, operations, and technical teams, ensuring that clients are effectively integrated into ETS systems, workflows, and service models.

The CIM oversees project intake,facilitatessmooth handoffs to internal teams, and ensures alignment between client expectations, contracts, and operational execution. This role plays a keypartinestablishingstrong foundations for client relationships and long-term success.

Beyondinitialintegration, the CIM maintains ongoing ownership of the client relationship, supporting the full customer lifecycle. This includes leading quarterly business reviews to evaluate performance, assess evolving client needs, andidentifyopportunities for growth and improvement. The CIM partners closely with clients to develop and continuously refine a five-year technology roadmap that aligns with their strategic goals and drives long-term value.

The CIM is also responsible for contract management, ensuring clients receiveoptimalpricing,appropriate solutions, and clear alignment between services delivered and contractual agreements. This role requires a proactive, strategic mindset focused onidentifyingvalue, improving outcomes, and drivinghigh levelsof client satisfaction.

Throughstrong communication, operational coordination, and strategic partnership, the Client Integration Manager ensures a consistent, high-quality client experience while supporting ETSs commitment to long-term, people-first solutions.

Key Responsibilities

• Build andmaintaintrusted client relationships,creatingan environment where customers feel comfortable discussing current and future technology needs, and positioning ETS as a strategic technology partner.

• Develop strong internal partnerships across ETS, gaining a deep understanding of company processes to effectively navigate resources and advocate for customer needs.

• Establish andmaintaina regular cadence of in-person business reviews (at least quarterly, or morefrequentlyas needed) to evaluate and update each clients five-year technology roadmap, ensuring alignment with evolving businessobjectives.

• Support customers in coordinating and resolving issues related to billing, repairs, and service enhancements, ensuringtimelyresolution anda high levelof customer satisfaction.

• Manage a portfolio of existing ETS customer accounts, providing ongoing support across all stages of the customerlifecycle.

Job Requirements

• Valid drivers license
• Ability to pass criminal background and MVR (driving record) screening
• Ability to pass a pre-employment drug screening

Desired Skills

• Client relationship management
• Onboarding and integration
• Cross-functional collaboration
• Process and workflow management
• Contract alignment
• Strategic account support
• Client experience optimization

Experience & Certifications

ETS values candidates withdiverse backgrounds and hands-on technical experience. Applicants with some or all of the following experience are encouraged to apply:

• Preferred Experience:35 years in client onboarding, implementation, account management, or a related role; experience in technology or telecommunications strongly preferred
• Preferred Education:
  Bachelors degree in Business, Information Technology, Communications, or a related field (or equivalent experience)
• Integration & Process Management:Proven ability to manage onboarding workflows, system integrations, and operational transitions
• Technical Proficiency:Familiarity with CRM systems, project management tools, and Microsoft Office Suite; understanding of IT infrastructure, licensing, and hardware is a plus
• Project Coordination:Strong ability to manage timelines, dependencies, and cross-team collaboration during implementation phases
• Communication & Relationship Management:Excellent interpersonal and communication skills to guide clients through onboarding and build trust early in the relationship
• Analytical Skills:Ability to assess onboarding success,identifyrisks, and recommend improvements to processes and client experience
• Sales & Quoting Support:Experience supporting quoting for low-complexity products or services with accuracy and attention to detail
• Financial Awareness:Basic understanding of billing, invoicing, and contract structures to ensure smooth operational alignment

About Eminent Technical Solutions

Eminent Technical Solutions (ETS) is a growing Information Technology Multi-Service Provider known for delivering high-quality solutions and exceptional client service.

Our company has grown primarily through client referrals and long-term relationships, reflecting our commitment to solving complex technology challenges the right way the first time.

Our team includes technicians, engineers, software developers, structured cabling specialists, electricians, and administrative professionals who work together to support the technical infrastructure of our clients.

At ETS, we believe technology should empower organizations rather than slow them down, and our work focuses on making that vision a reality.

What ETS Offers

ETS provides a challenging and rewarding environment where employees solve real-world technology problems while building meaningful careers.

Benefits

• Competitive pay
• Health, dental, vision, disability, and life insurance
• 401(k) retirement plan
• PTO starting on day one

Professional Development

• On-the-job training
• Certification and educational support
• Collaborative and positive team environment
• Opportunities for career growth and advancement

We value ahealthy work-life balance, a cornerstone of ETS culture.