Practice Supervisor

Practice Supervisor – Job Description Job Summary – Under the supervision of the Practice Administrator, the Practice Supervisor oversees the day-to-day operations of the medical office including financial management, employee/patient relations, customer service, training and education, facilities management, timesheet management, and site performance reports. They are responsible for managing all aspects of operations involving non-clinical staff in the office. RESPONSIBILITIES Oversees staff and daily operations of their office. Delegates and assigns tasks as necessary Assists in the management of office budget, monitors and controls office expenditures, and staff overtime Monitors key performance indicators (KPIs). Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience Under the direction of the Practice Administrator, implements procedures to improve office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.) Partners with providers to maintain orderly and efficient workflows in the office. Participates in daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity. Holds regular coaching sessions and annual performance reviews with direct reports and the Practice Administrator. Stays abreast of company’s positions on Medicare Advantage, office management, business model, compliance, communication, and technology. Conducts office-level new hire training and onboarding. Including, office management training, adherence to company policies and procedures, and compliance to company technology and communications protocols. Manages all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office. Maintains and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processing. Coordinates and manages office staff’s scheduling and timesheets for payroll. Implements employee/patient incident reporting procedures as necessary and assists Area Managers with incident management. Manages and resolves patient/caretaker complaints and concerns and escalated to Practice Administrator if applicable. Escalates office issues and concerns timely and appropriately as necessary to Practice Administrator. Monitors use, inventory, maintenance and proper working condition of clinical devices. Assures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessment with the guidance of the Practice Administrator. Oversees management and training of office’s emergency response processes with the guidance of the Practice Administrator. Maintains client and employee privacy in accordance with MyCare policy and HIPPA regulations. Maintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric and servant culture. Supports providers, office staff and Practice Administrator as needed. QUALIFICATIONS High School Diploma Minimum of 2 years administrative or managerial experience in a medical setting CPR & BLS Certifications/Re-certifications, Certified Medical Assistant EHR experience required HEDIS experience ispreferred Experience with managed care ispreferred Effective oral and written communication skills Microsoft Office applications Ability to handle multiple competing priorities simultaneously Strong organizational skills Ability to think independently and demonstrate good problem-solving skills Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner Must have primary care office & Medicare Advantage experience BENEFITS Comprehensive benefits package, including Health, Vision, Dental, and Life insurances FSA and Life Assistance Program (EAP) 401(k) Retirement Plan Health Advocacy, Travel Assistance, and My Secure Advantage #J-18808-Ljbffr MyCare Medical