Shift Leader

Position Overview

Join our team at Tommy’s Express Car Wash! We’re looking for motivated and dependable Shift Leaders to support daily site operations alongside the Site Leader and Assistant Site Leader. This role plays a key part in ensuring smooth car wash operations, delivering excellent guest service, maintaining site standards, and supporting team development in a fast-paced environment.

What We Offer

• Health, Dental, Vision insurance
• Life and Disability insurance
• 401(k) with company match
• Paid time off
• Free car wash membership
• Training, learning, and development opportunities
• Opportunities for internal growth and advancement
• Fun, energetic, family-oriented work culture
• Nationwide brand presence

Position Responsibilities

• Provide quick and friendly guest service to our guests within the car wash
• Exceed Guest expectations
• Oversee all aspects of the site
• Retain and create new customer relations
• Maintain unit, grounds, and car wash
• Must be able to open or close wash
• Maintain maintenance logs, inventory, and reports as needed
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Update, maintain, add tasks, and ensure completion of checklists
• Maintain and fill detergent and wash supply
• Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
• Maintain awareness of chemical titrations and volumetric
• Daily maintenance of the car wash
• Ensure every team member in Flight Deck 1 is executing proper dialogue
• Team Member Relations:
• Aid in managing the team and developing relationships
• Following checklists
• Provide team accountability
• Any additional tasks that pertain to benefitting the company and taking care of the guests
• Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
• Train new team members and franchisees through the Proficiencies Acquired Credentialing book
• Train new team members on awareness and safety procedures
• Opportunities to travel and train staff at franchise locations

Qualifications & Candidate Attributes

• High school diploma or GED
• Strong work ethic with a positive, people-first mindset
• Ability to build relationships and lead by example
• Proficiency in opening and closing procedures
• Reliable, punctual, and comfortable in a leadership role

Position Type & Expected Hours

• Full-time roles typically work 30-40 hours per week
• This position will require weekend and holiday availability

Work Environment

This position operates in a professional retail car wash environment. Team members may work both indoors and outdoors and are exposed to noise, water, weather conditions, and car wash equipment during operating hours (7:00am-9:00pm Monday through Sunday).

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

• Able to work in a fast-paced environment
• Able to stand for up to 4 hours at a time
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30-50 pounds.
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Tommy's Express Car Wash is a national, high-tech, \soft-touch\ automated car wash franchise known for fast, efficient, and environmentally conscious cleaning. They use specialized cloth and foam, utilize 40% less water than average, and offer an app-based membership club for unlimited washes