Field Support Engineer

We’re seeking an experienced IT professional to join our growing team. This is a client-facing role for someone who thrives in a dynamic MSP environment and is looking to make a real impact. This role will require regular travel throughout the Nassau County area visiting client sites. Responsibilities Assess and improve the performance and efficiency of client systems Design and conduct server/security audits, system backups, and recovery plans Create and maintain up-to-date system documentation and service records Ensure in-house systems and client systems are compatible and optimized Conduct thorough system testing and facilitate end-user reviews Monitor performance and provide regular reporting and analytics Train end users on new and modified systems Research new technologies and make recommendations based on ROI and business needs Perform on-site client visits to install, maintain, and support IT systems and networks Review and approve work completed by Help Desk Analysts Serve as an escalation point for complex issues Qualifications Proven experience designing, implementing, and supporting IT systems in an MSP environment Strong understanding of systems planning, deployment, and software management best practices Familiarity with cloud platforms, remote monitoring tools, and ticketing systems Excellent communication skills – both technical and user-friendly Strong project management and organizational skills Self-motivated with excellent analytical and problem-solving abilities Ability to work under pressure, prioritize tasks, and adapt to client needs Strong client service orientation and the ability to build trust with end users Collaborative team player who thrives in a fast-paced environment #J-18808-Ljbffr Solarus Technologies