Manager of Embedded Project Services

Job Description

Job Description

Manager of Embedded Project Services

Your Role at BSI

The Manager of Embedded Project Services - Embedded is responsible for leading, developing, and growing BSI’s Embedded Services program. This position reports directly to the Director of Project Services. This role oversees the full lifecycle of embedded staff—from intake and client request assessment to recruitment coordination, placement, onboarding, and ongoing management of embedded personnel.

In addition, this position plays a key role in inside sales, partnering closely with account managers, discipline directors, and existing clients to expand embedded opportunities, increase utilization, and build long-term relationships that drive repeat business and new placements. They will be the primary point of contact for embedded clients and staff, ensuring service excellence, compliance, and alignment with company standards and expectations.

To support collaboration, mentorship opportunities, and effective project execution, BSI Engineering has adopted a hybrid work schedule in which employees are in the office a minimum of three days per week.

Responsibilities and Scope

1. Embedded Program Management
   • Manage the full lifecycle of embedded staff requests, including intake, selection, placement, onboarding, and ongoing support.
   • Partner with HR and Operations to ensure consistent processes, documentation, compliance, and alignment with client needs.
   • Provide direct oversight to embedded personnel through expectations setting, performance check-ins, coaching, and issue resolution.
   • Maintain accurate staffing records, contracts, and compliance documents while conducting regular check-ins with staff and client sites.
   • Facilitate onboarding and orientation to ensure embedded employees understand both BSI and client expectations.
2. Inside Sales, Business Development & Client Engagement
   • Serve as the primary point of contact for embedded clients, maintaining strong relationships, understanding staffing needs, and ensuring clear scope, expectations, and issue resolution.
   • Anticipate traveling 10–20% of the time to client locations to engage embedded personnel, build strong and trusting client relationships, gain insight into evolving needs, and identify opportunities to expand services or increase value.
   • Partner with Account Managers and discipline directors to identify growth opportunities and expand embedded services.
   • Support inside sales by presenting capabilities, gathering client needs, and promoting available embedded talent.
   • Collaborate on proposals, rate structures, and scope packages aligned with client and role requirements.
   • Monitor market trends and client demand to proactively support staffing and pipeline development.
3. Operational Insights & Workflow Optimization
   • Track embedded staff performance, assignment progress, and client satisfaction metrics.
   • Maintain weekly and monthly dashboards to report on utilization, revenue, active assignments, and upcoming placement needs.
   • Ensure accurate entry and updates in systems such as Deltek, CRM, and program tracking tools.
   • Identify process gaps and recommend improvements to streamline intake, review, and placement workflows.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Engineering, Construction, Operations, Human Resources, or a related field; equivalent experience considered.
• 3–5+ years of experience in staffing management, project operations, client engagement, or related service-based roles.
• Demonstrated ability to work directly with clients, manage expectations, and resolve issues with professionalism.
• Willingness to travel 10–20% to client locations to engage embedded teams, strengthen client relationships, understand operational needs, and identify growth or upsell opportunities.
• Ability to identify process gaps and contribute to workflow improvements.
• Proven problem‑solving skills and a proactive approach to addressing operational or client challenges.

Desired Qualifications

• Strong written and verbal communication skills, relationship-building, and client-engagement skills.
• Experience working with embedded staffing models, account management, or technical recruiting.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent assignments and shifting priorities.
• Continuous improvement mindset with the ability to recommend and implement operational enhancements.
• Ability to manage escalations, negotiate expectations, and balance client demands with internal capabilities.
• Strong understanding of workforce planning, resource allocation, and utilization tracking.
• Comfortable presenting capabilities, staffing models, and value propositions to clients.

What We Offer

• Individualized Mentoring and Development program
• Tuition Reimbursement and support with continuing education
• Flexible Telecommuting Policy
• Paid Time for Charitable Efforts
• Paid Parental Leave
• Competitive base salary, paid overtime, generous bonus programs
• PTO and Paid Holidays
• Stock and 401(k) with company match
• Health, Dental, and Vision

Our Values: Be  Inspiring Be  Invested Be  Improving Be  Innovative Be  Impactful Be  Involved Be  In Demand

 

Who We Are

Our Purpose: Creating Solutions, Improving Lives. BSI lives by the mantra “Serve the client, satisfy the employee” and we hold true to it in all aspects of our company. Our employees have consistently voted us a Top Workplace, commenting specifically on our dedication to company culture, employee appreciation, and employee well-being.

Founded in memory of a friend, BSI carries on the legacy of Bryan Speicher, who had a vision to create a company that gives back to its employees and community. Our founding president, Phil Beirne, helped cultivate this legacy, and Beirne & Speicher Inspired continues to grow and succeed. At the heart of it all, we are our people, and we are grateful that you are considering a career with BSI Engineering.