Customer Support Engineer Specialist #ESY
Recruit Express
Roles And Responsibilities Support customers and ensure customer satisfaction by Providing prompt & relevant technical / information assistance to each customer Gather & communicate customers’ feedback concerning product quality, delivery & services to management Highlight / initiate / lead / execute customer satisfaction activities with other departments Adhere and abide with all Customer rules, compliance, quality and safety policies Ensure & practice good housekeeping Observe all safety rules of the company and at customer premises Exercise safety precautions Use approved, safe methods & procedures while working in the factory premises Perform failure analysis and prepare failure analysis report for each defective product To receive training for competency to perform failure analysis Correctly identify & verify all defective products made Defect & Crisis Management Lead & execute control & containment activities in the event of quality trouble Be familiar with & exercise proper trouble escalation, if the need arises Perform on-the-job task when appropriate (as per training planning) #J-18808-Ljbffr Recruit Express
Vacancy posted 1 day ago
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