Registration Clerk

Registration Clerk FT

Field House, Sports, Fitness, and Aquatics Center - Waukegan, IL 60085

Salary Range $18.49 - $22.90 Hourly Position Type Full Time Education Level High School Category Non-Union

Registration Clerk - FT

Compensation & Benefits:

Expected hiring range $19.00 to $20.00 based on education, experience, and skills.

Position Summary

The purpose of the Registration Clerk is to be responsible for the operations of the front desk which requires significant public contact at the assigned facility. Serves as a resource to district employees and the public for current information on recreation activities. This position is required to adhere to all Waukegan Park District (District) policies and procedures.

Essential Functions

• Receives incoming communications through District communication systems including, but not limited to, phone, email, instant messaging, and routes as appropriate.
• Answers customer inquiries or directs to appropriate staff as necessary.
• Responds to the public and District staff inquiries and needs with promptness and professionalism.
• Registers the public in District programs and explains program details.
• Works evenings, weekends, and holidays as assigned.
• Trains and shares safety and other work-related practices with District employees.
• Receives registrations and contracts, and payments for programs, special events, rentals, and services, and prepares daily receipts for data entry.
• Oversees cash drawer and balance receipts, securing monies and receipts.
• Opens and prepares the facility for daily operation in accordance with the facility's checklist.
• Secures and closes the facility in accordance with the facility's checklist.
• Maintains records and files relating to program registration and other department functions.
• Maintains reception, front desk, and lobby areas in a neat and organized manner.
• Uses and maintains office equipment, troubleshoots issues, and secures maintenance service as needed.
• Assists with program details including, but not limited to, typing, public contacts, obtaining computer data, updating bulletin boards, and distribution of promotional material.
• Assists Department Support Aide in monitoring and ordering supplies.
• Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities.
• Reviews daily facility schedule and assists with room setup and take down as needed.
• Conducts duties adhering to all safety requirements.
• Performs targeted cleaning of facility as needed including, but not limited to, washrooms, kitchen, lobby, and program areas.
• Assists with recreation programs and special events as required.
• Assists staff in the performance of their duties.
• Performs other duties and responsibilities assigned by the supervisor to support the department or the District.

Qualifications

Age:

• 18 years and older

Education

• High school diploma or equivalent (GED) required
• College-level education or advanced coursework preferred

Experience

• Minimum one (1) year experience

Knowledge, Skills and Abilities

• Microsoft Office experience in Excel/Word/Outlook
• Effective and efficient customer service
• Bilingual English and Spanish preferred
• Operate job related equipment
• Demonstrate initiative and responsibility
• Manage workload and hours with minimal direction
• Communicate effectively through listening, speaking, writing, and non-verbal cues
• Develop positive rapport with interpersonal departments, public, vendors, contractors, media and community groups
• Prioritize work efficiently and effectively
• Identify problems or challenges and develop and implement solutions
• Ability to perform basic mathematical and monetary calculations

License/Certification

• Valid and unrestricted driver's license, not including vision restrictions for corrective lenses, preferred
• First Aid/CPR/AED certification required within one (1) year of hire date

Physical, Psychological, Environmental, Cognitive and Safety Considerations

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. Physical Considerations

• Regularly walk, sit, talk, and hear
• Regularly use hands and/or fingers, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Regular vision abilities for this job: close vision

Environmental Considerations

• Exposed to moderate noise levels
• Occasionally exposed to various weather conditions
• Repetitive work (i.e. computer keyboard, writing)

Safety Considerations

• Use good safety awareness and judgment

Hours: 40 hours per week Sunday 6:45am-2:45pm and Monday-Thursday 2pm-10pm. Work schedule may vary based on district needs and includes regular evenings and weekends. May involve additional hours on an as needed basis.