Cybersecurity Support Specialist

Providing essential support to partners and customers, the entry-level Cybersecurity Support Specialist will work remotely in Ireland to deliver exceptional customer service, facilitate communication with the Security Operations Center (SOC), and troubleshoot product-related issues. Key responsibilities: Provide customer support via phone, email, and chat for incident reports, escalations, and SIEM-related inquiries Lead calls for high-severity incidents, ensuring clear communication and documentation of decisions and next steps Collaborate with internal teams to clarify detection coverage and relay updates to partners Required qualifications: Demonstrated passion for cybersecurity, particularly in identity compromise and incident response Experience in customer support or similar roles, preferably in a technical environment Basic understanding of SIEM concepts and log analysis Ability to manage a dynamic ticket queue and prioritize urgent incidents Strong communication skills, both written and verbal, with the ability to remain calm under pressure