Helpdesk Technician

Helpdesk Technician

TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure, and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company's activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications – all for significant human health benefits.

TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Helpdesk Technician

TerraPower, LLC. is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests.

Responsibilities

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory Account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Inventory Receiving, & Tracking
• Fulfil software requests
• Business travel support
• Demonstrate and assist with remote access to TerraPower resources
• Support users at Bellevue and Everett
• Assisting with onboarded as assigned

Key Qualifications and Skills

• Communicate openly and display respect and a desire to foster teamwork.
• Able to quickly learn and implement new concepts
• Calm in stressful situations and able to think through those situations to find the best outcome
• Customer service ability and interpersonal skills
• Organizational skills
• Proactive on finding areas within our process that can be improved and making these suggestions to the team
• Highly adaptable with problem solving
• The successful candidate will possess a high degree of trust and integrity.
• Actual position starting level and title will be determined based on assessment of qualifications.

Areas for development include

• Supporting customers and clients both in person and remotely
• Rapid deployment imaging technologies MDT and SCCM
• Windows 10\11 in a domain-managed environment
• A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
• General understanding of Multi-Factor Authentication methods.
• A general understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system JIRA
• An understanding of desktop and laptop hardware

Job Functions:

Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

• Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
• Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds.
• Repetitive work: Prolonged
• Special Senses: Visual and audio focused work
• Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hours/day
• Travel required 0-10%

Salary Range: $62,489 - 96,733

We typically place offers in the lower to middle portion of the range to maintain internal equity and allow room for growth. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual's qualifications experience. This range is specific to Washington State.

Benefits:

• Competitive Compensation
• Salary, eligible to participate in discretionary short-term incentive payments
• Comprehensive Medical and Wellness Benefits
  • Medical
  • Vision
  • Dental
  • Life and Disability
  • Gender Affirmation Benefits
• Parental Leave
• 401k Plan
• Generous Paid Time Off (PTO)
  • 21 days of annually accrued PTO
• Generous Holiday Schedule
  • 10 paid holidays
• Relocation Assistance
• Professional and Educational Support Opportunities