Automotive Sales Consultant

Salesperson

The mission of the salesperson is to maximize and support 100% of all inbound and outbound customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealerships Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers.

Benefits include medical, dental, vision, term life, company-paid term life, STD/LTD, accident indemnity rider, PTO/sick days, 401(k) with an employer match, employee assistant program, FMLA/maternity/paternity leave, and bereavement leave.

Essential functions may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

Duties and responsibilities include working a daily business plan and communicating with incoming traffic/calls, phone-up follow-up, sold follow-up, orphan follow-up, service follow-up, letters, updating business plans and client cards, using eLead CRM to manage and measure lead activity, leveraging auto responders, personalized e-mail templates and phone guides to drive appointments and sales, managing and measuring all lead activity and results including initial email response, personalized emails, initial phone call to set appointments, confirming appointments to drive your show rate, greeting in-coming sales opportunities, doing a comprehensive needs assessment, before selection, initiating the EMI, selecting the right vehicle with the help of the Floor Manager, presenting the vehicle, based on the clients needs and wants, demonstrating vehicles at dealership, presenting arithmetic to customers and facilitating paperwork, delivering vehicle, signing customer up for first service appointment at delivery, unsold follow up of prospects who do not buy, follow up for people who did not show for appointment, sold follow up for customers who buy, referrals and household prospecting, ongoing customer contact to promote loyalty and retention, facilitating automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting, renewal contacts to re-sell your customer base, and adhering to all company policies, procedures and safety standards. Perform other duties as assigned.

Qualifications include a high school diploma or the equivalent, ability to read and comprehend instructions and information, a professional appearance and customer oriented attitude, excellent interpersonal and telephone skills; well organized and self-motivated, and know and understand the federal, state and local laws, which govern retail.

Duties may be added or subtracted at any time, at the discretion of Management.

Physical demands include sitting, standing, walking, handling, reaching, crouching, far vision, depth perception, and talking.

Environmental conditions include being able to work outside in weather and inside a climate-controlled environment.

Demonstration drives include salespersons accompanying customers on demonstration drives. Under no circumstances will customer be allowed to drive a new or used automobile without being accompanied by a salesperson. The customer's driver license must always be photocopied before beginning a demonstration drive.

Dress code includes keeping oneself and work area neat and clean, excellent hygiene and grooming, a company polo or shirt and tie for all men, and business professional for all women. There will be no eating at your desk area. Take pride in your appearance and surroundings.

Behavior includes choosing your attitude every day! We will abide by one of our most important principles and honor the absent. We will not speak negatively about co-workers or anyone else in the organization. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.