Quality Assurance Manager

Seeking an experienced Quality Assurance Manager to support the Defense Intelligence Agency (DIA) Chief Information Officer, Service Central Program Management Office (CIO-2). In this role you will lead QA activities across ServiceNow platform implementations and IT service delivery initiatives, establishing quality standards, developing QA processes, and ensuring deliverables meet Government requirements and organizational excellence standards. Responsibilities Lead and manage all quality assurance activities for Service Central PMO initiatives, ensuring compliance with contract requirements and DIA quality standards Develop, implement, and maintain the Quality Assurance Program including quality plans, policies, procedures, and metrics Establish quality gates and acceptance criteria for project deliverables, system releases, and documentation Conduct quality audits and assessments of project processes, deliverables, and contractor performance Develop and execute test strategies, test plans, and test cases for ServiceNow implementations and system enhancements Oversee functional, integration, regression, and user acceptance testing (UAT) activities Review and validate project documentation including requirements, design specifications, and technical deliverables for accuracy and completeness Track and analyze quality metrics, defect trends, and process performance data to identify improvement opportunities Qualifications Active TS/SCI (CI Poly Preferred) Master's degree in Quality Assurance, Information Technology, Computer Science, Engineering, Business Administration, or a related discipline from a college or university accredited by an agency recognized by the U.S. Department of Education Minimum 12 years of experience in quality assurance, quality management, or software testing with at least a portion of experience must be within the last 2 years Travel Requirements Travel will be required within Washington National Capital Region (NCR) on an as-needed basis for customer or corporate requirements. Level of Responsibility Work includes the exercise of discretion and independent judgment concerning matters of administrative/operational needs. Level of Supervision Required The supervisor sets the overall objectives and resources available. The employee plans and carries out the assignment resolves most of the conflicts, coordinates work with others and interpret policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to communicate within a team environment. Ability to type, sitting or standing, to complete work functions for hours at a time; ability to move between sitting, standing and walking on a frequent basis. This is a full-time position, requiring 40 hours per week on site, Monday through Friday, within the contract hours of 6:00 a.m. to 6:00 p.m. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits Overview Health Insurance: Medical, dental, and vision plans. Retirement Plans: 401(k) with company match. Paid Time Off: PTO and holidays. Professional Development: Tuition Assistance for courses and certifications. Fitness & Wellness Stipend Electronic Stipend Applicants with a physical or mental disability, who require a reasonable accommodation for any part of the application or hiring process, may e‑mail their request to View email address on click.appcast.io or call View phone number on click.appcast.io. Determinations on request for reasonable accommodation will be made on a case‑by‑case basis. Axiologic Solutions and its subsidiaries are an Equal Opportunity Employer, as such we do not discriminate against any employee or applicant for employment as protected by applicable laws. #J-18808-Ljbffr