Records Management Specialist II

Records Management Specialist II Employment Type: Full‑Time, Mid‑Level Department: Office Support CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. The role requires anticipating the needs of end users, managing electronic records systems, and delivering training. Skills and attributes for success: Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high‑quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery. Strong Organizational and Time Management Skills: Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast‑paced environment. Adaptability with Technology: Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity. Training and Development Capabilities: Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content. Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end‑users or customers. Team‑Oriented with Independent Drive: A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts. Qualifications: Previous experience in a customer service role, with a strong focus on client satisfaction and support. Background in records or data management, including organizing, maintaining, and retrieving information efficiently. Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite). Experience with electronic recordkeeping systems or document management platforms. Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials. Ideally, you will also have: College Degree Benefits: Health, Dental, and Vision Life Insurance 401(k) Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays $45,000 - $65,000 a year #J-18808-Ljbffr