Client Account Specialist

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Client Account Specialist – B2B Sales & Customer Service

Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and account management while serving as a primary point of contact for clients.

If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth.

Why You’ll Want This Job

You work in a true inside sales role with real ownership of customer relationships

You build B2B sales, prospecting, and account management skills

You get a consistent weekday schedule

You work with tangible products that businesses actually use and value

You see direct results from your outreach and follow-up efforts

What You’ll Do

Serve as the first point of contact for clients in person, by phone, and via email

Respond to inbound inquiries with product recommendations, pricing, and quotes

Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects

Follow up with top clients and manage ongoing account relationships

Prospect new business using lead lists, directories, and local business resources

Support and execute in-house marketing efforts, including direct mail campaigns

Guide clients through the full order lifecycle, from quote to completion

Accurately complete work orders, invoices, and customer records

Maintain and update the customer database/CRM for effective follow-ups

Build strong relationships with vendors to support pricing and order accuracy

Cross-train in other areas of the store and assist ownership with reporting and administrative tasks

What We’re Looking For

Previous experience in inside sales, customer service, or account management

Comfort with outbound calling, prospecting, and follow-up

Strong communication, organization, and time-management skills

Basic computer skills, including Windows and Microsoft Office

Experience with POS, accounting, or CRM systems is a plus

Promotional products, embroidery, or graphics industry experience is helpful but not required

Why Join Us:

A team that backs each other and holds high standards

A company that values long-term relationships over quick wins

Real opportunity to grow and make an impact

A role where your effort directly drives your success

We provide a stipend to help the cost of supplemental healthcare coverage

Competitive pay: Guaranteed base salary + commission + bonuses

Physical Requirements

Ability to stand for extended periods as needed

Ability to work at a computer for most of the day

About Fully Promoted

Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. We offer a collaborative, sales-driven environment with training, support, and opportunities to grow. You help brands show up polished and professional, because the right fit matters. Join us!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fully Promoted Corporate.