Customer Service Sales Support Rep

Customer Service Sales Support Representative

We are recruiting for a Customer Service Sales Support Representative to join a professional services organization with a national client base. This is a full-time, on-site role based in Painesville, Ohio, in the eastern Cleveland suburbs.

This role is a strong fit for someone who enjoys helping customers, solving problems, supporting sales activity, and keeping client information organized. Insurance experience is a plus, but not required.

Responsibilities

• Respond to client phone calls and emails in a professional and timely manner
• Assist customers with questions, service requests, documentation, and follow-up
• Support sales-related communication, account updates, and client needs
• Help identify customer needs and recommend appropriate products or services
• Enter, update, and maintain accurate client records and reports
• Coordinate communication between clients, sales, operations, and leadership
• Escalate more complex issues to the appropriate internal team
• Manage multiple priorities in a fast-paced office environment

Qualifications

• Experience in customer service, sales support, client service, or office support
• Strong phone, email, and written communication skills
• Comfortable using Microsoft Office, including Outlook, Word, and Excel
• Organized, detail-oriented, and able to follow through on open items
• Professional, dependable, and comfortable working directly with customers
• Insurance, financial services, or professional services experience is a strong plus
• Associate degree or equivalent experience preferred

Compensation and Benefits

• $40,000 to $50,000 annual salary, depending on experience
• Monday through Friday schedule, 9:00 am to 5:00 pm
• Full health benefits after 30 days
• 401(k)
• PTO and paid holidays

Apply today to take the next step in your customer service and sales support career.

Welsh and Associates