Customer Care Agent

Job Description

Job Description

Job Title: Customer Service Representative (Bilingual: English/Spanish Required)

Location: Remote
Pay: 16.00/hr 
Temp to hire

About Our Company:
Committed to delivering exceptional service and support to our clients. We believe in creating a positive and inclusive workplace where every team member can thrive.

This position is not available to candidates in the following locations: AK, AZ, CA, CO, HI, NJ, NY, OR, VT, WA, WY

Role Overview:
We are seeking a dedicated and professional Customer Service Representative who is fully bilingual in English and Spanish. The ideal candidate will provide outstanding support to our diverse customer base, ensuring clear communication and high satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both English and Spanish
• Resolve issues efficiently and professionally
• Document all interactions and maintain accurate records
• Support our team with additional tasks as needed

Qualifications:

• Must be fluent in both English and Spanish (spoken and written)
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Comfortable working with technology and learning new systems
• Ability to work independently and as part of a team

Benefits:

• Competitive salary
• Comprehensive training
• Opportunities for advancement
• Inclusive and supportive work environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.