Maintenance Technician

Job Description

Job Description

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Location: Dallas, Texas

Time Commitment: Approximately 32-40 hours

Anticipated Schedule: Flexible - including weekends, and holidays

The Role

We are looking to add a highly motivated individual to join our Portfolio Operations team. As a Maintenance Technician, you will have end-to-end ownership over the on-the-ground operations for Dallas Downtown. This will include physical and technical challenges, while also being the face of Kasa on the ground.

In this role, you will report to the Operations Manager and work closely with both the Property Operations support team and our Guest Experience team. It takes a special person to oversee this property and we hope you're excited by the challenge!

About the Team

This role is in our South Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Maintenance Associate

Like many operations roles, there is no 'typical day'. Your role will involve a wide range of activities tending to the hotel operation. Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. Essential Duties and Responsibilities are as follows:

• Construct, repair, and apply paint finishes throughout the hotel premises.
• Install and exchange lighting fixtures along with replacing bulbs as needed.
• Perform visual inspections and conduct operational tests on machinery and equipment.
• Identify irregular sounds or operational discrepancies in machines or equipment, collaborating with supervisors or maintenance peers to diagnose issues and facilitate repairs.
• Uphold and service the structural integrity of the establishment.
• Attend and actively engage in all scheduled training sessions and meetings.
• Execute painting tasks in corridors, hotel rooms, and lobby spaces as required.
• Transport heavy boxes and parcels within the hotel premises for maintenance and repair purposes.
• Aid in the delivery and setup of new equipment, including televisions, mattresses, tables, chairs, and similar items.
• Maintain regular communication with the Chief Engineer regarding assigned projects.
• Responsively address all customer inquiries and requests with a courteous and efficient approach.
• Respond to all customer requests in a timely and personable manner.

A typical schedule for this role is based on business needs in your market or assigned property, sometimes including nights, weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

In this growing market, a readiness to gradually increase your hours or take on added responsibilities is a plus.

Experience

• Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building.
• You enjoy mobile technology, have worked with it in past roles, and you're eager to learn new systems and platforms to make you better at your job.
• You're flexible in your schedule and can help with emergencies whenever they arise.
• Ability to work independently and as part of a team; must be able to multi-task and complete tasks/projects in an efficient and timely manner.
• Excellent communication and interpersonal skills.
• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.
• You can handle stressful situations with a calm and positive demeanor.

Plus if...

• 2+ years of hotel experience
• 2+ years of guest service experience
• Certifications in HVAC, Electrical, Plumbing, or other relevant fields
• You pride yourself on your communication and organizational skills

In one year, you will succeed at Kasa by having:

• Established yourself as a top Portfolio Operations performer by consecutively reaching monthly quantitative goals
• Set a high bar for quality standards within your property through preventative maintenance upkeep and housekeeping collaboration efforts
• Become an invaluable resource to our team, beyond your knowledge of property-specific operations
• Supported successful expansion efforts and critical cross-departmental Kasa projects

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