Strategic Contact Center Workforce Manager
MAXIMUS
Maximus is seeking a Workforce Manager to lead forecasting, scheduling, and real-time monitoring for our Kentucky Health Benefits Exchange Team from a home office in the Continental US. The role drives staffing strategies and operational decisions with cross‑functional collaboration.
Required are 5+ years in workforce planning, strong analytics, and prior contact center leadership. A Bachelor's degree and a track record in process improvement are expected.
#J-18808-LjbffrVacancy posted more than 2 months ago
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