UT Field Service Technician

Some see the railway as transportation, while at Plasser American we see it as transformation. The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future. It’s a story that continues today, an American legacy unfolding mile by mile. There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track. 

Progress is about more than getting from Point A to Point B. It’s knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner. Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance. The railway is a path to the future, choose this path and apply today.

Field Service Technician – Ultrasonic Testing Systems

Location: New Milford CT (Extensive Travel Required)

Travel Requirement:  Approximately 75% (Domestic & International)

Position Summary

We are seeking a skilled and motivated Field Service Technician to support the installation, commissioning, maintenance, calibration, troubleshooting, and repair of advanced ultrasonic testing and track geometry measurement systems used in rail and infrastructure inspection. This position requires frequent travel to customer sites worldwide and the ability to work independently in demanding field environments. The technician will also provide customer support and operator training, while assisting with equipment assembly and testing at our New Milford, Connecticut facility.

Key Responsibilities

Install, commission, and troubleshoot ultrasonic testing and track geometry measurement systems at customer locations worldwide.Perform preventive maintenance, system calibration, and hardware and software upgrades.Diagnose and repair electrical, mechanical, and software issues in the field and at the New Milford facility.Support field testing operations, including data acquisition and system validationTrain customers and operators on proper system use and basic maintenanceDocument service activities, findings, and recommendations in detailed reportsCoordinate with engineering and technical support teams to resolve complex issuesEnsure compliance with safety standards and company procedures at all times

Required Qualifications

Associate’s or Bachelor’s degree in Engineering Technology, Electronics, Mechanical Engineering, or related field (or equivalent experience)3+ years of experience in field service, preferably with NDT (Non-Destructive Testing) or rail inspection systemsStrong understanding of ultrasonic testing principles and/or track geometry systemsAbility to read electrical schematics, mechanical drawings, and technical manualsHands-on troubleshooting skills with electronic and mechanical systemsProficiency with computers, software diagnostics, and data acquisition systemsValid driver’s license and passport (or ability to obtain one)

Preferred Qualifications

Experience with rail inspection equipment or similar mobile testing platformsKnowledge of ultrasonic transducers, phased array systems, or signal processingFamiliarity with PLCs, sensors, and industrial control systemsPrevious international field service experienceKey CompetenciesMechanical abilitiesStrong problem-solving and analytical skillsAbility to work independently with minimal supervisionExcellent communication and customer service skillsAdaptability to changing environments and schedulesHigh attention to detail and commitment to qualityWork Environment & TravelTravel up to 75% of the time, including extended domestic and international assignmentsWork performed in rail yards, along active tracks, and in various outdoor conditionsMust be comfortable working nights, weekends, and irregular hours as required

Benefits:

Accrue 80 Hours of Paid Time Off during your first year of employment10 Paid Holidays per year401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salaryYou may receive a merit bonus after completion of the audit at the end of the fiscal yearTuition ReimbursementFree Short and Long Term Disability after 90 days of employmentFree Life Insurance – 2 times your annual salaryCompany EventsFree employee medical and dental coverage. – valued at $7,500.00Per diem and travel allowances

 

Why Join Us

This is an opportunity to work with cutting-edge inspection technology in a dynamic, global environment. You’ll play a critical role in ensuring the safety and reliability of rail infrastructure while gaining valuable international experience.

About Plasser American:

As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America. Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility. PAC is making the needed investments to continue its growth trajectory for many years to come. The next several years will be an exciting time of transformation. We look to the future to enhance our team and achieve our goals.

Compensation details: 25-32 Hourly Wage

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