Customer Success M&A Lead, Director

The Customer Success M&A Lead, Director will be responsible for driving the successful onboarding and integration of acquired companies into the Customer Success organization. This role manages a portfolio of acquisitions, ensuring a seamless and effective transition of people, processes, and systems. The M&A Lead is accountable for driving business continuity during onboarding and defining the integration strategy, aligning business value, and executing on the integration roadmap to accelerate acquired companies' productivity and performance. Responsibilities Stakeholder Engagement & Management: Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes. Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion. Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of V2MOM and program success metrics across the M&A integration lifecycle. Cross-Functional Collaboration: Collaborate with a wide range of cross-functional teams, including Corporate Development, Business Technology, Finance, and Field Leadership, to ensure alignment and encourage collaboration throughout the integration journey. Influence and Advise: Proactively identify trends, risks, and opportunities to influence and advise the strategy. Highlight key issues to senior leadership, partnering with them to solve problems and make informed decisions. Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable sustainable and scalable transformations. Required Experience & Skills 6-8 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field, with a proven track record of success. Proven experience in Program Leadership & Execution for large tech acquisitions, demonstrating a deep understanding of the integration process and best practices. Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications. Exceptional Stakeholder Engagement & Management skills, with a proven ability to build strong relationships, navigate complex organizational dynamics, and drive alignment at all levels. Strong strategic and critical thinking skills with a passion for developing solutions to complex business problems. Excellent communication skills, with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption. Proven ability to translate complex strategies into clear, compelling narratives that drive understanding and action ( Strategic Narrative & Value Articulation ). Strong business acumen and analytical approach, with the ability to analyze data, identify trends, and leverage insights to advise integration strategies. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously, prioritizing tasks, and delivering high-quality results within established timelines. A track record of successfully demonstrating the organization's core values while navigating M&A complexities, fostering trust, and leading an equitable integration process ( Living Our Values ). Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What that means exactly is that at Salesforce we believe in equality for all and aim to create a workplace that is inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 – $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 – $298,400 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.