TECHNICAL MANAGER

Technical Manager

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.

Key Responsibilities

Leadership & Supervision

• Supervise, train, and develop Technicians and Technical Assistants
• Conduct interviews, performance reviews, and assist in hiring and terminations
• Provide coaching, progressive discipline, and recognition as needed
• Ensure consistent communication, feedback, and quarterly performance check-ins
• Foster collaboration across departments and represent the team in internal meetings

Operations & Maintenance

• Troubleshoot, repair, and maintain arcade games and attractions
• Develop and manage preventive maintenance schedules
• Ensure all equipment meets company and safety standards
• Track and control parts inventory; minimize downtime and expenses
• Monitor and maintain a clean, organized, and safe work area
• Lead by example by working shifts and supporting peak hours as needed

Customer Service & Quality

• Resolve guest concerns promptly and professionally
• Ensure a superior guest experience by keeping games in excellent condition
• Uphold company values in service delivery and presentation
• Support compliance with quality assurance programs and safety protocols

Additional Duties

• Support other locations with game moves or operational improvements
• Assist in company initiatives and projects as assigned by the General Manager
• Represent the company with professionalism and a solutions-oriented mindset

Requirements

Qualifications

• High school diploma or equivalent; technical training preferred
• Minimum 3 years of hands-on experience as a technician or in a similar role
• Supervisory experience a plus

Family Entertainment Group is an equal opportunity employer.