Manager, Product Manager - UX/UI & Merchandising | Car Rentals

Manager, Product Manager – UX/UI & Merchandising | Car Rentals We are seeking a UX/UI‑focused Product Manager to spearhead the frontend customer experience and merchandising strategy for our expanding Car Rental vertical. While our existing full‑stack team has robust expertise in backend API connectivity, partner rate negotiations, and fulfillment infrastructure, this role will own the "glass"—the end‑to‑end customer funnels across Brex, Capital One Business Travel (COBT), and consumer channels. Your mission is to turn complex backend rental supply into a beautifully merchandised, intuitive, and high‑converting frontend experience. Key Responsibilities Own the front‑end car funnel: Drive the end‑to‑end user journey for car rentals across Brex and Capital One portals, from initial search and discovery to checkout and confirmation. Intelligent merchandising: Define how car rental inventory, rates, and add‑ons (insurance, fuel options, etc.) are structured, prioritized, and displayed to users to maximize engagement and conversion. Bridge the complex to the simple: Collaborate closely with the existing backend supply team to translate technical API capabilities and negotiated rates into clean, intuitive UI/UX features. A/B testing & optimization: Constantly analyze customer behavior, drop‑off points, and checkout funnels to run experiments that improve the digital product experience. Ideal Candidate Profile Marketplace/eCommerce: Strong product background scaling high‑traffic consumer marketplaces or eCommerce funnels. Heavy UX/UI Focus: Proven track record of delivering heavily consumer‑centric, design‑forward features. Eye for information architecture and presenting complex options simply. Supply & Demand Fluency: Understands the conversion nuances of transactional funnels where supply availability and pricing dynamically shift. Skills & Competencies Conversion Rate Optimization (CRO): Deep understanding of user psychology, funnel friction, and building seamless checkout flows. Data‑Driven Merchandising: Ability to use data to determine the best ways to bundle, filter, and surface products to consumers. Collaborative Translator: Highly capable of working alongside a deeply technical core backend team, ensuring engineering capabilities perfectly align with elite front‑end user experience. Capital One Product Framework Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions. Business Focused: Delivers game‑changing outcomes by focusing on leverage and execution excellence. Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value. Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks. Transformational Leadership: Leads cross‑functional teams to solve customer problems and drive organizational alignment. Basic Qualifications At least 3 years of experience working in Product Management. Holding, or in process of obtaining, a bachelor’s, master’s, or MBA with a quantitative concentration in a field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Engineering, Information Systems, or a related quantitative field. Preferred Qualifications Experience translating business strategy and analysis into consumer‑facing digital products. Demonstrated ability to own end‑to‑end product funnels and drive data‑driven product improvements. Comfort working with highly technical teams to align engineering capabilities with product vision. Salary & Benefits McLean, VA: $164,800 – $188,100 New York, NY: $179,700 – $205,100 Eligible for performance‑based incentive compensation, including cash bonus and/or long‑term incentives. Comprehensive health, financial, and other benefits supporting overall well‑being. Equal Opportunity Statement CapitalOne is an equal opportunity employer (EOE, including disability and veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. CapitalOne promotes a drug‑free workplace and considers qualified applicants with criminal history in a manner consistent with applicable laws. #J-18808-Ljbffr Capital One