Manager Property Management Operations-Contract Operations

Position Title Manager Property Management Operations-Contract Operations (M2) Company Summary Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major U.S. market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $87.2 billion (as of closing on June 26, 2020). Role The Manager oversees a large and dynamic group of professionals including Commencement and Data Integrity teams. The Manager designs and implements processes and reporting to ensure that data is properly maintained in Crown’s ERP system, resulting in accurate billing, payments, P&L, balance sheet and lease accounting entries. The Commencement team abstracts data points from executed legal documentation and enters the information into the Corporate Recurring Billing system. The Data Integrity teams ensure accuracy of monthly escalation, data corrections, reconciliation processes, monthly quality reporting, trend analysis and data quality projects. Responsibilities Work with the Director and other Managers to set tactical and strategic direction for the group while gaining consensus and ensuring synergies with other functional areas. Build effective teams and develop the talent of the group, ensuring that Supervisors have the necessary skills and tools. Coach others by asking the right questions, stimulating critical thinking, analyzing information and evaluating alternatives to solve problems despite incomplete or ambiguous information. Regularly review training needs and ensure employees are trained to adequately perform responsibilities. Provide overall direction and perspective, managing the complexity of process flow through Contract Operations and the upstream and downstream impacts of the process as it relates to other groups that use recurring data. Provide critical business insights to special projects related to the overall department including large portfolio integration projects, data uploads, intercompany lease administration and process development. Ensure processes for complicated financial transactions are properly integrated into existing systems and work with the Business Performance team when additional system enhancements are required. Manage Quality Assurance processes, including weekly and monthly reporting to ensure that errors and omissions are corrected accurately and timely. Proactively seek new methods to check and report on data quality and provide meaningful commentary for Operational Review reports and associated monthly meetings. Maintain proactive and positive relationships with Area, CC Real Estate, Corporate Sales, Client Services, Property Teams, IT and Accounting through regular communication, process bulletins and other methods while maintaining service level commitments with business partners to meet monthly targets. Work with the Director of the group and other Managers to ensure that Sox process controls and narratives are accurate, updated and controlled. Have excellent PC skills – MS Office advanced Excel functions. Have excellent verbal and written communication skills. Have highly technical and thorough knowledge of ERP system tables and field usage. Have working knowledge of real estate contract terms. Education & Certifications Bachelor’s Degree in Accounting, Real Estate, Legal or related discipline (MBA a plus). Five (5) years accounting, real estate and/or related experience. Five (5) years management experience. Previous experience working with Accounting, Real Estate and Legal. Organizational Relationship Reports to: Director, Property Management Title(s) of direct reports: Supervisor Operations Working Conditions This role falls into our hybrid work model working in the office Monday through Thursday. On Fridays, teammates on the hybrid schedule may work from the office or home. Collaboration with teammates and stakeholders may be required at times that could require travel. Equal Opportunity Equal Opportunity Employer. Protected Veterans. Individuals with Disabilities. #J-18808-Ljbffr Crown Castle International