Client Service Representative
$25 - $30 per hourCape Cod Veterinary Specialists
Description
Position at Crystal Springs Pet Hospital
Client Service Representative (CSR) San Mateo, CA
Crystal Springs Pet Hospital
$25-$30/hour (based on experience) About Us Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We're a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people. What You'll Do
Position at Crystal Springs Pet Hospital
Client Service Representative (CSR) San Mateo, CA
Crystal Springs Pet Hospital
$25-$30/hour (based on experience) About Us Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We're a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people. What You'll Do
- Be the first and last impression-greet clients with warmth and professionalism
- Manage phone, online, and in-person communication
- Schedule appointments and keep the daily flow running smoothly
- Coordinate communication between clients, DVMs, and technical staff
- Maintain accurate records and communicate with outside clinics/labs
- Review invoices, process payments, and support prescription fulfillment
- Keep client-facing areas clean, organized, and welcoming
- Educate clients on services, products, and pharmacy options
- Collaborative, team-oriented environment with a focus on communication and support
- Dedicated to high-quality medicine and exceptional client service
- Committed to efficiency, teamwork, and a positive culture
- Focus on patient comfort and low-stress handling
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off + paid holidays
- CE allowance & growth opportunities
- Employee pet discounts
- Flexible scheduling
- Full-time hours (30-40/week)
Vacancy posted 5 days ago
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