Customer Service Coordinator

Job Description

Job Description

Lewiston Motor Company is looking for accomplished Automotive Sales BDC Representatives to join our growing Dealership!

The BDC Representative will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

As we grow, we are looking to add exceptional talent and leadership to our team. Lewiston Motor Company is seeking self-motivated and high-performing individuals fit for the position of Business Development Representative. 

At Lewiston Motor Company all decisions are made with integrity. Leadership is setting good examples for others to follow, expecting as much from yourself as from others.  We believe in not accepting the status quo, in constant improvement & in the value of ongoing education in any form.  We believe there is no place for mediocrity & half-hearted efforts. We accept personal responsibility for over-coming obstacles and being the very best. We actively choose, to excel in every aspect of our personal & professional lives.  

• Do you have experience in Hospitality, Customer Service, Call Centers and Restaurants? We will train you with our Paid Training Program!
• Growth Opportunities – With our promote-from-within-first philosophy, our employees can grow with us, as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company! 

WHAT WE OFFER

• Extensive Paid Sales Training Program that starts with a certified mentor
• Internal Growth
• 401k Plan with Match
• Health, Dental, and Vision Insurance
• Paid training
• Competitive Wages
• Paid time-off
• Family owned and operated 
• Heavily involved in giving back to the community
• Growth Opportunities

Responsibilities: 

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings

Requirements :

• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

Lewiston Motor Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.