Guest Services Manager - StreamLine Experience Required!
Teeming Vacation Rentals
Position Summary We are seeking a professional, customer-focused leader to oversee daily guest-facing operations for a vacation Rental company. In this role, you will lead service standards, support team performance, and ensure guest concerns are addressed with care, consistency, and urgency. The ideal candidate brings strong interpersonal skills, operational judgment, and a commitment to delivering exceptional service. Key Responsibilities
- Lead and support guest services operations to ensure a positive experience across all touchpoints.
- Ability to Use Streamline effectively and efficiently
- Payment of Taxes, Payout of Owners statement, vendor payment and other Streamline accounting functions
- Respond to guest inquiries, concerns, and service requests in a timely and professional manner.
- Train, coach, and motivate team members to deliver consistent, high-quality service.
- Monitor service standards and implement improvements to enhance guest satisfaction.
- Coordinate with other departments to resolve issues and maintain smooth daily operations.
- Ensure policies, procedures are followed consistently.
- Support onboarding and ongoing development of guest services team members.
- Streamline Experience required
- Experience in guest services, hospitality, customer service, or a related field.
- Previous leadership or supervisory experience preferred.
- Strong communication, conflict-resolution, and problem-solving skills.
- Ability to remain calm, organized, and professional in a fast-paced environment.
- Demonstrated commitment to service excellence and team collaboration.
- Proficiency with Microsoft, Streamline, OTAs and service-related systems.
- Ability to prioritize multiple tasks and adapt to changing needs.
- Guest-first mindset with a genuine passion for creating positive experiences.
- Ability to lead by example and encourage a collaborative team culture.
- Strong attention to detail and follow-through.
- Experience using service metrics or feedback tools to drive improvements.
- Opportunity to make a meaningful impact on guest experience and team success.
- Supportive, professional work environment.
- Competitive compensation
- Health Insurance
- 401K with company match
- PTO and paid holidays
Vacancy posted 2 days ago
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