New Patient Coordinator

Do you have a passion for helping people achieve their dreams of a growing family? An exciting opportunity awaits you with Northern California Fertility Medical Center, a leading fertility practice in Sacramento! We are looking for a full time, New Patient Coordinator to join our team!

General Summary of Duties:
Responsible for communicating with new patients regarding appointment questions and availability. Maintains incoming provider referrals, voicemails, and website contact forms.

Essential Functions:

• Answer new patient calls from messages on voicemail.
• Complete demographic intake, including insurance information.
• Send new patient packets through the patient portal.
• Answer inquiries from the website.
• Enter new patients into the schedule, monitor for canceled appointments, and verify all new patient appointments are filled in the schedule.
• Monitor the new patient contact and waitlist.
• Schedule re-establishing patients and outside semen analysis appointments.
• Verify copayments.
• Pre-collect for services.
• Gather referral and authorization information.
• Answer a high volume of incoming calls.
• Communicate clearly and professionally with patients.
• Serve as back-up to the front office, as needed.
• Other duties as assigned.

Experience:

• Customer service and data entry experience required.
• Healthcare experience preferred.

Education:

• High School diploma required.
• Bachelor's degree preferred.

Knowledge:

• Clinic policies and procedures, as well as services provided to patients.
• Medical billing and insurance.
• Computer systems, programs, and applications.
• Medical terminology.

Skills:

• Excellent organizational skills.
• Strong written and verbal communication and patient relations.

Abilities:

• Work effectively with physicians, other medical staff, and external agencies.
• Identify and analyze referral and authorization problems.

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.