Customer Service Tech Associate - Mansfield, OH

Customer Service Tech Associate - Mansfield, OH United States Job Description In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice! Why Startek? We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement! Benefits Paid training and continuous development Promotion opportunities (Startek makes every effort to promote from within) Medical, Dental and Vision benefits after 60 days of successful employment 401K and Stock plan participation Paid time off to enjoy time with friends and family. We also have employee perks and discounts with both national programs and community engagement programs Bi-weekly pay periods at $16.50/hour! Job Requirements 18 years of age or older High School Diploma or GED Open availability, including 2nd or 3rd shift schedules . Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections. Excellent Communications skills Desire to actively engage and listen to your customers. Must be local to our Mansfield, Ohio facility for onsite work. Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution. Ability to learn new concepts quickly and efficiently and apply those learnings in real-time. Startek is an Equal Opportunity Employer Job Info Job Identification 9580 Job Category Agent Posting Date 06/24/2026, 05:24 PM Job Schedule Full time Locations 850 West 4th Street, Mansfield, 44906, US #J-18808-Ljbffr StarTek Inc.