IT Site Support and AV Specialist

Overview The IT Site Support & AV Specialist serves as the on‑site technology resource, providing high‑touch IT desktop support and advanced audiovisual (AV) support for meetings, events and daily office operations. This role blends end‑user IT support with hands‑on AV expertise, ensuring a seamless and professional technology experience for employees, visitors and leadership. Responsible for set‑up and tear‑down of AV equipment for meetings, it ensures testing is done and monitors events to ensure success. The position is based in San Francisco but requires regular travel to Silicon Valley (Palo Alto) locations to support IT/AV needs. Responsibilities Serve as one of the IT points of contact for the San Francisco office, delivering high‑touch, professional and user‑focused support to staff at all levels. Provide timely troubleshooting and resolution of hardware, software, operating system and connectivity issues, escalating when appropriate to ensure rapid resolution. Demonstrate a strong customer‑service mindset by actively listening, empathizing with users and communicating clearly, even in high‑pressure situations. Proactively engage with employees and visitors by regularly walking the office and building strong working relationships. Onboard new employees and ensure a seamless IT experience from day one, including equipment set‑up and system access. Install, configure, maintain and upgrade computer systems, peripherals and related technology. Maintain accurate records of support requests and resolutions within the ticketing system. Participate in an on‑call rotation and provide occasional after‑hours or weekend support as needed. Set up, operate and support audiovisual equipment for meetings, conferences and events, including displays, projectors, microphones, audio systems and control systems. Provide real‑time AV troubleshooting and support to end‑users to ensure successful meetings and presentations. Familiarity with videoconferencing systems (Zoom Rooms, Teams, Cisco Codecs, Crestron Control Units, Neat Boards/Bars, camera controls), videoconference bridge administration, audio and video equipment management. Perform routine maintenance, testing and evaluation of AV systems to ensure optimal performance and reliability. Assist with the installation and configuration of new AV equipment and technologies. Collaborate with internal stakeholders and external vendors to coordinate AV requirements for events and special projects. Maintain AV equipment inventory, storage and documentation, including user guides and troubleshooting materials. Support site‑based IT and AV projects, working closely with Desktop Services and other IT teams. Assist with hardware and software deployments and upgrades across supported locations. Attend Desktop Services and AV team meetings, proactively identifying opportunities to improve user satisfaction, system reliability and support efficiency. Stay current on emerging IT and audiovisual technologies, industry best practices and support methodologies. Qualifications Associate degree in information technology, audiovisual technology or a related field, or equivalent practical experience. Minimum of two (2) years of experience in IT desktop support, AV support or a hybrid technology support role. Strong knowledge of computer hardware, operating systems, software applications and enterprise IT environments. Strong technical knowledge of audiovisual systems, including displays, projectors, audio systems and control platforms. Proven ability to troubleshoot complex IT and AV issues efficiently and effectively. Excellent communication, customer service and interpersonal skills. Strong problem‑solving, analytical and organizational abilities. Ability to work independently, manage competing priorities and collaborate effectively in a team environment. Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional, AV‑related certifications) are a plus. Compensation and Total Rewards Package San Francisco: $79,100 - $114,700. Working Conditions This position requires hybrid on‑site presence as an essential function of the role. Consistent and predictable on‑site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management. The position is based in San Francisco but requires regular travel to Silicon Valley (Palo Alto) location to support IT/AV needs. Ropes & Gray is an equal opportunity employer. #J-18808-Ljbffr Ropes & Gray LLP