Patient Care Coordinator
All American Home Care LLC
All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status
Role Overview
Key Responsibilities
- Conduct new client welcome calls and assist with onboarding and service setup
- Manage and maintain active client cases, ensuring all shifts are fully staffed and covered
- Monitor authorizations, schedules, and service hours to ensure compliance with
- approved care plans
- Track and resolve missed visits, EVV exceptions in LTSS, and scheduling
- discrepancies in a timely manner
- Assist with incident reporting, hospitalization updates, and other compliance-
- related documentation
- Participate in on-call rotation and provide after-hours coordination support when
- required
- Match caregivers to client needs based on availability, location, and skill set
- Monitor open cases and take immediate action to fill unstaffed or last - minute coverage needs
- Maintain accurate scheduling records and updates in internal systems
- Respond to client concerns and escalate issues when necessary
- Track and follow up on attendance, reliability, and caregiver performance concerns
- Support onboarding coordination by aligning newly cleared caregivers with open cases
- Maintain full coverage of assigned client cases with minimal gaps
- Respond quickly to call-outs and staffing issues with same-day resolution
- Ensure accurate and up-to-date scheduling records at all times
- Maintain strong communication with caregivers and clients
- Contribute to client satisfaction and caregiver retention through consistent coordination
- Demonstrate ownership of cases and accountability for outcomes
- Associate or Bachelor's degree in Healthcare Administration, Business, or related field preferred
- 1+ year of experience in scheduling, coordination, or operations (home care preferred)
- Experience managing multiple schedules or high-volume coordination tasks
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, high-pressure environment
- Strong organizational and time management skills
- Ability to multitask and prioritize under pressure
- High sense of urgency and accountability
- Clear and professional communication
- Problem-solving and decision-making ability
- Attention to detail and accuracy
- Reliability and consistency
Please visit our careers page to see more job opportunities.
Vacancy posted 2 days ago
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