Deskside & Service Desk Technician (Tier 1-2) - Windows/AD
Leidos
Leidos in Bethesda, MD is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to deliver first-line IT support in a secure enterprise environment. You will handle phone, email, chat, remote assistance, and deskside visits, resolving hardware, software, and account issues while escalating complex incidents to higher-tier teams. You will provide excellent customer service, troubleshoot effectively, and work within a mission-focused IT environment at the Intelligence Community Campus. #J-18808-Ljbffr Leidos
- ...opportunity for a Help Desk Technician to provide world-... ...and customer service skills to resolve... ...Provide routine Tier 1 technical support... ...chat, email, and deskside assistance. Maintain... ...troubleshooting of Microsoft Windows and MacOS... ...and a minimum of 2–3 years of...WindowsRemote workAll shiftsShift workNight shiftWeekend work
$30 per hour
...Desktop Engineer - Tier 1 Location:... ...to Windows 11. To support... ...department is adding several Desktop... ...Engineer Tier 1 Technicians to handle... ...of eight help desk technicians... ...upgrade. Tier 2 Support &... ...End‑User & Deskside Support Provide... ...customer service and communication...WindowsContract workLocal areaMonday to Friday- General Dynamics Information Technology (GDIT) is seeking a Deskside Support Technician to provide Tier 2 IT support for NIH users on the Bethesda campus. You will resolve complex technical issues for Windows, macOS, Linux/UNIX, iOS and Android devices, and perform hardware...Windows
- ...Ignite IT is seeking a Junior Service Desk Technician to support the U.S.... ...service level agreements (SLAs) Windows operating systems Microsoft... ...Escalate complex issues to Tier 2 support teams when appropriate... ...Public Trust clearance ~1 - 3 years of experience...WindowsFull timeWork at officeRemote workFlexible hours
- ...opportunity for a Help Desk Technician to provide world-... ...and customer service skills to resolve... ...Provide routine Tier 1 technical support... ...chat, email, and deskside assistance. Maintain... ...troubleshooting of Microsoft Windows and MacOS... ...and a minimum of 2–3 years of...WindowsRemote workAll shiftsShift workNight shiftWeekend work
- ...Service Desk Tier 1 Technician The Service Desk Tier 1 technician shall be responsible for answering calls... ...computing environment. At least 2 years of experience or more with resolving... ...hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System...WindowsWork at officeRemote work
$29.52 per hour
...Tier 1 Helpdesk Analyst Arlington, VA Responsibilities... ...management, and password services, diagnosing and... .... Work with the IT Help Desk Lead to ensure the Help... ...Can be substituted with 2+ years of relevant experience... ...including but not limited to Windows and Office, including...WindowsWork at officeLocal areaRemote work- ...Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your... ...essential technological services to our customers in support of... ...degree. Can be substituted with 2+ years of relevant experience... ...including but not limited to Windows and Office, including all...WindowsWork at officeLocal areaRemote work
$24 - $25 per hour
...Description Position Title: Tier 1 Help Desk Technician Location: Washington DC... ...activities on a primarily Microsoft Windows-based local area network (... ...Experience: #1-2 years of progressively responsible... ...help desk and customer service experience (required). #2-...WindowsContract workWork experience placementWork at officeLocal areaMonday to Friday- ...Job Description GTSC seeks experienced Service Desk Agents, Tier 2, for support of the US House of... ...DescriptionGTSC delivers secure, ITIL-aligned Tier 1-3 IT support services to Federal... ...Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems...WindowsWork at officeLocal areaRemote work
- Job title: Helpdesk Tier 1 Analyst Locations: Chicago, IL Public Trust... ...candidate shall provide tier 2 support to the NARA... ...tickets in accordance with the Service Level Agreements (SLA) These services... ...paths. Support the current Windows operating system as implemented...WindowsFor contractorsRemote work
- General Dynamics - IT seeks a Deskside Support Technician to provide Tier 2 support for NIH users in a fast-paced... ...assistance for endpoint devices and ensure service quality aligned with SLAs, working... ...include supporting Windows, macOS, Linux/UNIX, iOS and Android...WindowsFlexible hours
$16 - $18 per hour
...Systems (Windows7, Windows 10). Provides support... ...Assists users in adding and changing network... ...with client service expectations. Supervisory... ...Requirements: ~1 year experience in... ...call center or service desk environment. ~... ...personal smart phone with 2-factor...WindowsHourly payFull timeWork at officeLocal areaRemote work- ...ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist... ...issues involving Windows OS, Active Directory, AVD... ...Document and track service tickets, resolutions, and... ...administrative roles. 1+ years of experience supporting... ...Insurance ~ Life and AD&D Insurance ~401(k)...WindowsFull timeWork at officeRemote work
$60k - $65k
...and more. With over 2,400 employees dedicated... ...for providing Tier 2 IT support to end-... ...incidents while maintaining service quality standards.... ...outside the Service Desk according to service... ...fashion. Supports Windows and Mac computers... ...supplemental life with AD&D, short and long-...WindowsTemporary workWork experience placementRemote workFlexible hours$55k - $60k
...Overview We are seeking a Tier II Help Desk Specialist to join our... ...Officer (OCIO), Services Delivery Division (SDD)... ...position will provide tier 2/3 on-site support for... ...understanding of Windows OS and macOS with experience... ...with Active Directory (AD) for account creation,...WindowsFull timeContract workTemporary workWork at officeLocal areaRemote workMonday to FridayWeekend workDay shiftAfternoon shift- ...Technical Support Specialist Level 2 (TSS - L2) role within the Support Services group will be responsible for ensuring... .... Typical responsibilities are: Tier 1 and 2 Issue Resolution - The TSS -... ...tier 1 and 2 experience performing Windows and Mac desktop support in a...WindowsWork at officeLocal areaRemote workRelocation
- ...provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance... ...Description: The Tier 2 Help Desk Specialist provides... ...Directory, Azure AD/Entra, and ServiceNow,... ...A+, HDI Desktop Support Technician, ITIL v4 Foundations, Microsoft...For contractorsRemote work
$44.61 per hour
Overview Tier 2 Service Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business... ...software issues. Proficiency with Microsoft products, including Windows OS, Office applications, and Windows security configurations...WindowsWork at officeLocal areaRemote work$45k - $60k
...Description IT Support Technician – Tier 1 Department: IT... ...Director of Managed IT Services Location: Lanham,... ...various IT needs, from help desk tickets to onsite... ...knowledge of Microsoft Windows and/or Mac OS desktop... ...advancement paths to Level 2, Level 3, and...WindowsFull timeWork at officeRemote workRelocationMonday to FridayShift work- ...Support Specialist, Associate, to provide Tier 2 IT support and ensure effective... ...troubleshoot IT incidents while maintaining service quality standards, responding to users via... ...customer service skills, and knowledge of Windows and Mac operating systems. Comprehensive...WindowsRemote work
- .... (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington... ...The ideal candidate will have 1-2 years of experience providing... ...and technical support in a Windows environment, strong customer service skills, and a willingness to learn...WindowsPermanent employmentTemporary workWork experience placementWork at officeLocal areaRemote work
- ...Overview Help Desk Analysts provide IT support for more than... ...that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Analysts... ...location and mobility Help Desk services are required 24 hours a day... ...basic PC troubleshooting and Windows 7 and Windows 10....WindowsWork experience placementWork at officeRemote workWorldwideShift workNight shift
- ...Description Job Description Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications... ...troubleshooting and resolving core services (file, email, print, web, portal and...WindowsWork at officeRemote work
$39 per hour
...Description Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type:... ...position focuses on troubleshooting Windows-based hardware and software issues,... ...to deliver prompt and professional service to users. Coordinate with...WindowsContract workFor contractorsWork at officeLocal area- ...customer reports of incidents and service requests through telephone,... ...visits to the Service Desk. Interface directly with supported... .../chat with end users and technicians. Troubleshoot, document, track... ...printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android)...WindowsTemporary workWork at officeRemote work
$39.42 per hour
...Description Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type:... ...tickets dispatched from the Service Desk or identified by on-site users... ...service level agreements Utilize Windows 10, Microsoft Office, Microsoft Exchange...WindowsContract workWork at officeLocal area- ...Deskside Support Technician (Tier 2 Support) GDIT is seeking a Deskside Support Technician to provide Tier... ...technical issues, and ensures high-quality service in alignment with customer... ...: Provide onsite Tier 2 support for Windows 11, macOS, Linux/UNIX, iOS, and Android...WindowsWork from homeFlexible hours
- .... Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C... ...related field Advanced experience with Windows and/or Linux system administration... ...This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment...WindowsFull timeWork experience placementWork at officeFlexible hours
$20 - $24 per hour
...seeking a motivated Junior Service Desk Technician to support the... ...consistently Troubleshoot Tier 1 issues involving: •... ...tickets to Tier 2 when appropriate Collaborate... ...troubleshooting Windows OS and Microsoft... ...Insurance ~ Life and AD&D Insurance ~401(k)...WindowsFull timeContract workFor contractorsWork at officeRemote work
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