Manager, Patient Access & Pre-Access

Overview Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and values a human-centered approach to care. Our people are the most important part of who we are, and we empower them to challenge the status quo to make a difference. The Opportunity CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $63,100 - $78,875/yr based on experience This position is an on-site role, and candidates must be able to work on-site at the hospital Role Summary The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture. Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives. Job Responsibilities Directly manage the operations for the admitting, registration, and financial services departments at acute care locations. Admitting staff are responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and delivering excellent customer service. Manage Financial Service Representatives and ensure proper accounting processes are followed, cash drawer is balanced, deposits posted timely and accurately to patient accounts, and proper logs are completed and submitted as required. Develops and manages departmental staffing needs. Prepare monthly reports. Establish departmental goals with staff to optimize performance and meet organizational objectives while improving operations to increase customer satisfaction and achieve financial goals. Coordinate employee work schedules to ensure adequate daily staffing. Collects, interprets and communicates performance data using various tools and systems; use data to drive decisions to achieve performance goals. Work with internal and external customers to influence decisions impacting the organization or individual patients. Collaborate with ancillary departments to maintain positive relations to achieve revenue cycle goals. Assist in the development of dyad-reporting patient access staff. Provide training, education, goal-setting, and performance interventions as necessary to ensure adequate performance. Performs other duties as assigned. Employment Qualifications Certified Revenue Cycle Representative (CRCR) certification Certified Healthcare Access Manager (CHAM) certification Preferred Education Bachelor\'s Degree or Equivalent Experience in Healthcare Management/Administration Experience We Love Minimum 2–3 years of management experience in healthcare Patient Access experience with managed care/insurance or call center preferred Experience with Microsoft tools Strong prioritization skills to balance numerous priorities Ability to master multiple computer applications and collaborate with IT to meet department needs Demonstrated use of AI for process and team management, including exploration, experimentation, and application of AI Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025; Black Book Research\'s Top Revenue Cycle Management Outsourcing Solution 2021-2024; HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024; Everest Group RCM Operations PEAK Matrix 2024; HBI Revenue Cycle Awards 2020, 2022-2023; Energage Top Workplaces USA 2022-2024; Fortune Best Workplaces in Healthcare 2024; Monster Top Workplace for Remote Work 2024; Great Place to Work certified 2023-2024. Innovation Work-Life Flexibility Leadership Purpose + Values Benefits & Culture Bottom line, Ensemble believes in empowering people and providing tools and resources to thrive. Examples include: Associate Benefits – Comprehensive package supporting health, time off, retirement, and well-being Culture – Collaborative, growth-oriented environment that prioritizes people Growth – Professional development and tuition reimbursement Recognition – Incentive programs for exceptional performance Ensemble is an equal employment opportunity employer. It is our policy not to discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military/veteran status, genetic information, or any other basis protected by law. Ensemble also prohibits harassment of applicants or employees based on protected categories. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state/local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. This posting addresses state-specific pay transparency requirements. Compensation decisions consider factors including location, knowledge, skills, experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay is not necessarily at the extremes of the range. Employment Disclaimers – Ensemble #J-18808-Ljbffr