Sales Associate

Sales Associate

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary

A Retail Sales Associate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers' questions and provide information on procedures and policies
• Be at your workstation on time
• Be "customer ready" whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Qualifications

• Retail Sales experience 1 year (Preferred)
• Retail Math experience 1 year (Preferred)
• Bi-lingual (Preferred)

Physical Requirements

• Walking: Frequent - Flat surfaces from point to point
• Standing: Constant - All work performed on feet
• Sitting: None
• Stooping: Frequent - To pick up cartons at floor level
• Reaching: Frequent - To a height of 6 feet
• Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.
• Pushing/Pulling: Frequent - Move hand jacks from place to place
• Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more
• Climbing: In-frequent - Stairs in storage rooms; ladders
• Vision: Constant - Read labels, recognize boxes, safety in working
• Hearing: Constant - Safety signals