Call Center Representative

Job Overview Contract to Hire position based out of Irving, TX 75063. Fully onsite. Applicants considered for one of three departments: Customer Care Representative Customer Accounts Representative Title Associate in Customer Service Support Departments & Responsibilities Customer Care Representative Schedule: Monday - Friday 8 AM - 5 PM with one late night a week 9 AM - 6 PM. Also includes one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM - 12 PM. Responsibilities: Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, and payment options. Customer Accounts Representative Schedule: Monday - Friday 8 AM - 5 PM with two late nights a week 11 AM - 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM. Responsibilities: Light collections position, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Title Associate in Customer Service Support Schedule: Monday – Friday 8 AM – 5 PM, you may have to work 7 AM - 4 PM or 9 AM - 6 PM. Responsibilities: Supports customer inquiries, dealership interactions, title processing, lien perfection, and coordination with state DMV offices. Compensation Pay (Based Off Degree And Years Of Experience): $21.50/hr - $23.50/hr. Pay range for this position is $18.50 - $23.50/hr. Experience Level Entry Level. Benefits (subject to eligibility) Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 7, 2026. Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Statements San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr