Patient Access Rep, Pulaski

Patient Services Representative

To greet patients, visitors and representatives to the center, directing to appropriate office/destination

Register patients for their scheduled appointments collecting and verifying demographic and insurance information

Scan driver license or photo ID and insurance card into electronic medical record software

Collect payment portion of visit the patient is financially responsible for

To have patient sign Patient Responsibility Agreement when needed

Distribute and secure signature for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices and Patient Bill of Rights

Verify insurance eligibility and secure signature on appropriate insurance forms as needed

Initiate encounter form for patients visit

Answer incoming phone calls, transfer patients calls where needed and schedule appointment as appropriate

Post charges on patient account and record all payments collected on the designated form

Close daily journal and balance receipts to payments received

Reconciliation of cash drawer/money bag

Scan all patient documents as instructed

Take notice of excessive wait times and notify the Nurse Manager

Notify triage nurses of any emergencies or nurse related questions that patients have. To transport walk-ins/emergencies to appropriate areas if needed.

Make certain the waiting areas are neat and clean

Print schedules three days in advance.

Must be flexible to organizational needs across the ConnextCare network

To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team

Other duties and responsibilities as requested by management and supervision

High school graduate or GED

Verbal and written communication skills, office applications preferred

Demonstrate proper judgment and decision making skills when necessary

Comply with the organizations code of conduct, safety rules and adheres to all company policies

Carry out job responsibilities in an ethical, effective and professional manner

Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors

Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system

Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers; must be keenly aware of the importance of confidentiality in all aspects of the position

Must possess the ability to firmly pursue payments on account

Must be keenly aware of the importance of confidentiality in all aspects of the position