Brand Ambassador

Brand AmbassadorBorn in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.ResponsibilitiesEnhance the client experienceGreets and welcomes clients throughout all areas of the storeConnects with clients in a genuine and meaningful wayProvides clients advice and knowledge that they may not have realized they neededMakes every client interaction a personal and seamless experienceExhibits behaviors that support client satisfaction goal (KPI)Boost sales through omni channel and out of home base sellingEducates self and client on merchandise, events, promotions, policy and servicesDemonstrates expert styling and brand knowledgeRecommends merchandise based on expert product knowledge and client preferencesGraciously takes returns and offers options based on client's needsProactive in ability to identify and recommend merchandise across all channelsUtilizes selling tools and store technology to sell across all channels effectivelyPromotes benefits of the AYS programAchieves personal sales and boutique KPI goalsCultivate and grow client baseCultivates the client relationship through personalized connectionAcquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clientsAbility to strategize own business and be self?motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationshipsUtilizes digital tools to connect with clients, serve their needs, and follow up as necessaryProactively utilizes mobile devices and selling technology to communicate with clients and expand businessChampion operational excellenceAssists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)Follow and implement company policies and proceduresCompletes daily opening/closing checklistsContribute to team successPartners with others to provide the best client experienceActively creates a positive work environment through teamwork and collaborationMaintains positive working relationships throughout the companyRequirementsMinimum of 3 years of sales experience in luxury retail industry; beauty experience a plusProven ability to drive positive customer experiences that build loyalty and deliver measurable resultsProficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Beauty and Fragrance Industry;Flexibility to work a retail schedule which will include evenings, weekends and holidays.Mandarin/Cantonese speaker preferredDiptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.Diptyque is committed to diversity in all its forms and considers each application carefully.