Senior Manager, Creative Operations & Process Excellence

Requirements The ideal candidate is an experienced people leader and strategic operator who has built and evolved project management and operations practices within high-performing in-house or agency creative organizations, ideally in streaming or entertainment

• 8-10+ years of experience in creative operations, marketing operations, or project management, with significant experience in integrated marketing or creative development; streaming, entertainment, or subscription business strongly preferred
• 5+ years of people management experience leading project management / operations teams in an in-house creative org or agency
• Demonstrated success building and evolving processes and frameworks for creative or marketing organizations — not just operating within existing ones
• Proven track record driving cross-functional alignment across marketing, product, content, advertising, and other partners, including working across multiple time zones and geographies
• Experience implementing and optimizing project management tools and systems such as Asana, Workfront, Airtable, Jira, or similar, plus strong proficiency in Excel/Sheets and presentation tools
• Skilled communicator with strong verbal, presentation, and written communication skills — able to succinctly communicate with executives, stakeholders, and creatives
• Comfortable making data-informed decisions in ambiguous, fast-changing environments; able to balance speed, quality, and risk
• Demonstrated experience mentoring and growing talent, creating clarity on roles and expectations, and supporting career development
• Experience evaluating and/or implementing AI and automation tools within creative or marketing workflows is a plus
• Bachelor’s degree in marketing, Communications, Business, or related discipline preferred, but not required

What the job involves We are looking for a Senior Manager, Creative Operations to lead the end-to-end operational engine of the Project Management team for Roku’s Brand & Creative Studio

• This role sits at the intersection of brand, creative, marketing, product, and operations — responsible for creating clarity, driving scalable processes, and enabling the team to deliver bold, best-in-class creative work at speed and scale
• They are a proactive partner with a head for systems and process design, a pragmatic, strategic approach to problem solving, and a self-starter attitude
• They are non-political, with the ability to influence and align senior stakeholders across different business and functional teams
• Our industry changes quickly, so we expect this leader to be comfortable responding to changing business needs, using data and insight to make decisions in ambiguity, and knowing that their success comes when the team succeeds
• Lead the day-to-day and long-term evolution of the Project Management and Operations team inside the Creative Studio, ensuring product teams have the right tools, processes and resources to execute on-time, on-budget, on-brief creative deliverables
• Serve as a primary point of contact between Creative Studio and cross-functional partners for planning, prioritization, and status of work across multiple time zones and geographies
• Own resource and prioritization management, measurement and reporting working to reconcile quarterly reporting against capacity
• As part of resource management both internally and externally, own and facilitate the relationship with vendors of the Creative Studio, helping teams secure resourcing, and overseeing contracts and relationships
• Establish and refine operational frameworks, SLAs, reporting and standards for how Creative Studio partners with Marketing, Product and Advertising — making it simple and predictable to work with the team by refining global workflows and tooling
• Manage and grow a high-performing project management team, providing clear direction, coaching, and career growth opportunities to build a culture of accountability, collaboration, and continuous improvement, where the team feels empowered to lead projects raise issues early and propose solutions
• Identify and champion AI and automation opportunities (e.g., for intake triage, resourcing, status reporting, asset management, or documentation) to streamline workflows, unlock efficiency, and improve quality of work
• Model Roku’s culture and values — acting as a culture carrier within the Brand & Creative team and across the broader organization evangelizing our work, our standards, and to build trust and partnership

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