CCTV Operator - Alarm Receiving Operator - Days & Nights

CCTV Operator - Alarm Receiving Operator - Days & Nights CCTV Operator - Alarm Receiving Operator – Days & Nights Full time 12 hour rotating shift pattern - 08:00 - 20:00 & 20:00 - 08:00 Location: Hilsea Portsmouth Full time 4-day shift / 4-day shift – 4-night shift / 4-night shift – rotation on a 4 on 4 off shift basis Pure Monitoring and is the UK's most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we've been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We're looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth. The Role As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms. Key Responsibilities Alarm handling and CCTV Operating on our bespoke software PC data entry and basic administration duties Edit and handle customer records Follow procedures methodically and uphold excellent standards Deal with customer requests via telephone and email in a professional nature Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice. Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures. Provide routine system support to all clients i.e. system testing, administering alarm configurations Participate in departmental administrative duties when needed Report all events and actions taken in a clear, legible, and accurate written format Provide a courteous telephone answering service and deal efficiently with all enquiries Qualifications and Skills Clear, effective communication and strong interpersonal skills Good organisation and efficiency with the ability to multi-task Exceptional concentration, good attention to detail and possess excellent customer service skills Professional with the ability to work under pressure and remain calm, using good judgemental skills SIA CCTV Licence is an advantage, but not essential Full Training will be given - completion of training modules can be achieved within 6 months Benefits Free onsite parking Company Pension scheme Cycle Scheme 20 Days holiday Company Events #J-18808-Ljbffr Qvis Lighting & Security Limited