Member Specialist

Job Description

Job Description

Award-Winning Workplace. People-First Culture.

Great Lakes Credit Union is proud to be recognized as an American Banker Best Credit Union to Work For and a Best Place to Work for Women in 2026.

Join a team where your contributions matter, your growth is supported, and great people make a difference every day.

Discover what makes GLCU a great place to build your career.

The salary range for this position is $17.05 to $25.03, with an anticipated hiring range of $17.05 to $20.86 based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role 

****This role supports two branch locations and requires regular weekly schedule split between Leaders Network branch and Galewood branch. Travel between locations is required as part of the regular weekly schedule to support business and team needs. ***

The Member Specialist (Bank Teller) is primarily responsible for meeting or exceeding members’ expectations by acting as the members’ most valued financial partner, taking every opportunity to understand and assess their financial needs and goals.  Advises members of appropriate products and services and makes necessary referrals that will help them achieve their goals.  Performs all duties with accuracy and in compliance with federal and state laws, rules and regulations, and complies with GLCU’s policies and procedures.  Demonstrates cooperation and maintains positive working relationships with other GLCU departments and staff.  Supports the Member Promise and maintains positive working relationships by supporting Standards of Excellence. 

As a Member Specialist (Bank Teller) you will:

• Provides high quality member service and retention activities by accurately performing transactions ranging from deposits, withdrawals, payments, transfers, money orders, and cashier’s check.
• Provides appropriate advice, counseling, and solutions to member inquiries and problems.  Works with other Credit Union personnel to proactively meet member needs in a responsive, efficient manner across department lines.
• Supports a sales and services driven culture.   
• Complies with federal and state regulations and internal controls and expectations while maintaining secure inventory control of negotiable instruments and cash.  
• Ensure the safety and security of the branch by following all the policies and procedures.  
• Opens and prepares department for daily operations.    
• Processes night depository, express drop and mail transactions as required.  
• Performs departmental audits and audits of teller work as required.  
• Verifies members’ signatures, account ownership and identification.   
• Closes, balances, and secures branch. Balances coin machine and prepares coin shipments.   
• Maintains vault combinations.   
• Meets and exceeds personal performance goals and contributes to branch, and Credit Union goals.
• Meets and consults with members or prospects to identify needs and offers appropriate products/services to help them achieve their financial objectives.   
• Builds a relationship with our members by managing a book of business through outbound calls, member resolution calls and sales leads calls.
• Responsible for opening and maintaining membership accounts in accordance with policies and procedures.  
• Provides and assists with Call Center support as needed.
• Provides assistance to other departments and branches as required.   
• Participates in credit union promotions and community events. 
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
• All other duties as assigned.   

Requirements needed to be part of this team: 

• High school diploma, GED or equivalent.
• Demonstrated excellent customer service and communication skills.
• A passion for helping and supporting others.
• Cash handling experience in financial institution or retail establishment.
• A high degree of accuracy and attention to detail.
• Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs, health membership reimbursement. The company paid Short Term Disability and Long Term Disability. 
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! W e’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sex