Client Service Specialist

Job Description

Job Description

Job Title: Client Service Specialist

Location (city, state): Peoria, AZ

Compensation: $20.00 - $25.00 / hour

Industry: Financial Services

Benefits: This position is eligible for medical, dental, and vision insurance, with the employer covering 75% of the employee premium. Additional benefits include a 5% 401(k) match and Roth 401(k) option. PTO and sick time are also offered.

About Our Client:

Addison Group is hiring a Client Service Specialist on behalf of our client, a growing financial services organization focused on delivering exceptional client experiences in a professional, collaborative environment. This is an excellent opportunity for an experienced administrative professional who enjoys being a key point of contact, taking ownership of office operations, and building strong relationships with clients and colleagues.

Job Description:

Our client is seeking a polished, personable, and highly organized Client Service Specialist to serve as a primary point of contact for clients and visitors while supporting the daily administrative needs of the office.

The ideal candidate will have extensive front-office or office management experience, a professional communication style, strong attention to detail, and the ability to manage multiple priorities independently. This role is well suited for someone who takes pride in creating a welcoming environment and keeping office operations organized and efficient.

Key Responsibilities:

• Serve as the first point of contact for clients, visitors, and incoming callers, ensuring they receive a professional and welcoming experience.
• Manage incoming phone calls and route inquiries to the appropriate team members.
• Assist clients with routine administrative questions and requests.
• Handle incoming and outgoing mail, deliveries, and packages.
• Monitor and maintain office supply inventory and assist with ordering as needed.
• Provide general administrative support, including filing, copying, scanning, and other clerical tasks.
• Keep reception, conference rooms, and shared office areas neat, organized, and client-ready.
• Enter and maintain accurate client and administrative information within the company’s CRM/database.
• Help support the overall organization and smooth operation of the office.
• Assist with occasional evening client events and presentations as needed.

Qualifications:

• High school diploma or equivalent required.
• 10+ years of experience in reception, front-office administration, office management, or a similar professional environment.
• Strong proficiency with Microsoft Office applications.
• Ability to successfully complete a Microsoft Office skills assessment.
• Experience working in professional services, financial services, or a similar client-facing environment is preferred.
• Salesforce experience is a plus but not required.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Professional, friendly, and approachable demeanor.
• Strong attention to detail and accuracy.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Comfortable learning new technology and software systems.

Additional Details:

• Employment Type: Direct Hire / Permanent
• Schedule: Monday-Thursday, approximately 9:00 AM-6:00 PM; Friday approximately 9:00 AM-1:00 PM.
• Full-time schedule includes weekly half-day Fridays.
• Occasional evening events may be required, including client dinner presentations.
• Interview process is expected to consist of 1-2 interview rounds.
• This is an in-person position based in Peoria, AZ.
• Opportunities for long-term career growth and advancement are available.

Perks:

• Competitive hourly compensation.
• Weekly half-day Fridays.
• Employer-paid portion of medical, dental, and vision insurance.
• 5% 401(k) match.
• Roth 401(k) option.
• PTO and sick time.
• Collaborative and professional work environment.
• Opportunity to grow within the organization.
• Stable, growing company with long-term career potential.
• Culture that encourages employee ownership, initiative, and professional development.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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