Technical Manager

Description Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this UGI Technical Manager opportunity. This is a hybrid position. The regular hours for this position are from 8:00 AM to 5:00 PM , Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: Facilitate Training and Education while at customer Provide technical support for restorative solutions Treatment Plan and Consultation Process communications in a timely manner and record all interactions Participate in education programs focused on UGI Customer Base Provide technical support to the Director of UGI for marketing/education/clinical tools Facilitate laboratory facing interactions on specific case needs Work with vendor partners to continue to advance Participate in department meetings to share customer feedback Work with UGI team members and assist with programs as needed Train potential new team members to join UGI Focused Team All other duties as assigned Skills and Abilities Required: Must be highly experienced in restorative solutions to provide full-service restoration recommendations Must be highly experienced within all areas of the dental laboratory including CAD/CAM, Crown & Bridge, Removables, Ceramics and Implant Restorations Must be highly motivated and knowledgeable in esthetics, occlusion, dental materials, and case design Must be comfortable conversing with dental clinicians, general practitioners, and specialists regarding all aspects of case planning and execution Must have computer skills including typing and familiarity with Microsoft Office products Verbally communicate in person and via telephone-maintaining a positive demeanor Verbally communicate with all levels of staff-maintaining a positive demeanor Takes initiative Ability to Travel when needed Minimum Education and Experience Required: Required: High school diploma or GED equivalent Required: Minimum 5 years of experience in a dental environment Preferred: Customer Service experience Hazardous Materials or Equipment Used: All Dental Laboratory Equipment and chemicals Physical Requirements: Perform tasks at multiple workstations standing and sitting for extended periods of time. Qualifications Education Required High School or Equivalent or better. Experience Required 5 years: Minimum 5 years of experience in a dental environment Licenses & Certifications Preferred Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr