Retail Service Specialist

Compensation Pay Range: $17.25 - $22.00 hourly. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation may include annual and quarterly performance premiums, schedule or facility based premiums, or premiums for specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. Assume shift management responsibilities in the absence of Assistant or Store Manager (including opening/closing duties, day‑end procedures, securing the store, and managing the delivery vehicle). Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom and ensure team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot. Ensure the telephone is answered according to company policy and all phone activity is recorded. Process buy‑online/ship‑to‑store, hub‑to‑store, store‑to‑store transfers and direct‑to‑store orders in a timely manner. Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger. Process retail customer returns and exchanges accurately, issue refunds correctly, and properly stage returned merchandise. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to the posted work schedule, approve deviations with management, and properly clock in/out according to company policy. Perform all other duties as assigned. Qualifications Strong communication skills. Ability to obtain RSS Certification. Preferred Qualifications Retail sales experience, preferably in auto parts. Knowledge of automotive systems and repair. ASE or equivalent Automotive Systems and Repair certification. Fluency in multiple languages (Spanish is highly desired). Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Starting day one, medical, dental, and vision insurance with an optional flexible spending account (FSA). Team member health and wellbeing programs, tuition educational assistance programs, and opportunities for career growth. Equal Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr O'Reilly Auto Enterprises, LLC